FRUSTRATED Posted February 12, 2014 Report Share Posted February 12, 2014 I just downloaded the 13.3 update and now I cannot get into my software or get online to support. They won't answer their phones in ATL - been on hold for over one hour. Giving me all sorts of "Server" error messages. Nothing wrong with my server. Is their server down? I've never received "server" error messages before. Also asking me when I attempt to sign in "which account user" I want to use. This has never happened before. Cannot get on ATX Solution center - won't take any passwords. I was able to change the password and it won't take the new one. I'm ready to scream! I haven't paid 90% of my bill for the 2013 software and I'm threatening not to pay. I've had it. This is unacceptable, especially during tax season. Quote Link to comment Share on other sites More sharing options...
jklcpa Posted February 12, 2014 Report Share Posted February 12, 2014 Atlanta is in the middle of an ice storm. ATX shut down and sent everyone home with the last one, so perhaps that is why no one is answering. I am able to log on to MyATX, so I can't say about their servers. Quote Link to comment Share on other sites More sharing options...
Gileam Posted February 12, 2014 Report Share Posted February 12, 2014 Is your ATX Service started? You can check this by doing the following. Click your windows key and hold it down and press the letter R. In the run box type services.msc. Look for the ATX 2013 service and restart it. Then try opening ATX 2013 with it running. Also if you have any sort of Firewall like norton. Try turning it off and seeing if that works. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 12, 2014 Report Share Posted February 12, 2014 Ignore the server warning and click retry. It is related to windows system resources and how fast your hard drives turn off or go to sleep. Also, the server message is for the actual system you are working on, not the network server. Just click retry and go on. If you have a router with a hardware firewall, turn off ALL software firewalls and internet security functions except your anti-virus. All those programs interfere with the program talking to the server. 1 Quote Link to comment Share on other sites More sharing options...
JMovichEA Posted February 12, 2014 Report Share Posted February 12, 2014 I get that error at random times. Very annoying. I still haven't figured out a pattern to it. Sometimes goes hours fine, and then it starts. Weird. Clicking retry doesn't always work, I have to manually restart the service which always works. Seems worse after I've rolled over returns. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 12, 2014 Report Share Posted February 12, 2014 I get that error at random times. Very annoying. I still haven't figured out a pattern to it. Sometimes goes hours fine, and then it starts. Weird. Clicking retry doesn't always work, I have to manually restart the service which always works. Seems worse after I've rolled over returns. Change the settings on all the computers in your system so that the computer never goes to sleep and the harddrive never stops. Control panel, power settings, advanced settings. 1 Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 12, 2014 Report Share Posted February 12, 2014 Change the settings on all the computers in your system so that the computer never goes to sleep and the harddrive never stops. Control panel, power settings, advanced settings. OK, now that makes sense. Every once in a while I get that on my traveling laptop. Never knew why it did not happen on the main computer. Now I know. I have the laptop set to go to sleep in 10 minutes if inactive. Thanks Jack. Tom Hollister, CA Quote Link to comment Share on other sites More sharing options...
B. Jani Posted February 12, 2014 Report Share Posted February 12, 2014 Or if you are like me who is computer challenged, just reboot it and it works all the time. Quote Link to comment Share on other sites More sharing options...
JMovichEA Posted February 12, 2014 Report Share Posted February 12, 2014 There are no settings for hibernate, or sleep,etc in my system, but I get the error just the same. Clicking retry doesn't work and occasionally locks up temporarily. Here's the link to the ATX KB method which works for me every time. http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/14639/kw/ 1 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 13, 2014 Report Share Posted February 13, 2014 There are no settings for hibernate, or sleep,etc in my system, but I get the error just the same. Clicking retry doesn't work and occasionally locks up temporarily. Here's the link to the ATX KB method which works for me every time. http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/14639/kw/ There are settings for sleep, hibernate and harddrive powerdown on all PC's. I do not know for sure if APPLE computers have those settings. But, I didn't think ATX made a version for Apple. I have never had to manually restart the server. Check again in control panel, power options for the settings. Quote Link to comment Share on other sites More sharing options...
JMovichEA Posted February 13, 2014 Report Share Posted February 13, 2014 I wasn't clear on my last post. I should have said, under the power options, the hard drive and system sleep settings are set to 'never'. Quote Link to comment Share on other sites More sharing options...
SCL Posted February 13, 2014 Report Share Posted February 13, 2014 I just downloaded the 13.3 update and now I cannot get into my software or get online to support. They won't answer their phones in ATL - been on hold for over one hour. Giving me all sorts of "Server" error messages. Nothing wrong with my server. Is their server down? I've never received "server" error messages before. Also asking me when I attempt to sign in "which account user" I want to use. This has never happened before. Cannot get on ATX Solution center - won't take any passwords. I was able to change the password and it won't take the new one. I'm ready to scream! I haven't paid 90% of my bill for the 2013 software and I'm threatening not to pay. I've had it. This is unacceptable, especially during tax season.then kiss my grits "frustrated"...why do I think you are a one post troll? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 13, 2014 Report Share Posted February 13, 2014 I just downloaded the 13.3 update and now I cannot get into my software or get online to support. They won't answer their phones in ATL - been on hold for over one hour. Giving me all sorts of "Server" error messages. Nothing wrong with my server. Is their server down? I've never received "server" error messages before. Also asking me when I attempt to sign in "which account user" I want to use. This has never happened before. Cannot get on ATX Solution center - won't take any passwords. I was able to change the password and it won't take the new one. I'm ready to scream! I haven't paid 90% of my bill for the 2013 software and I'm threatening not to pay. I've had it. This is unacceptable, especially during tax season. then kiss my grits "frustrated"...why do I think you are a one post troll? I am in agreement. He certainly has not paid attention to any information put out by ATX or he would not have waited this long to update. I smell a troll.... Quote Link to comment Share on other sites More sharing options...
SCL Posted February 13, 2014 Report Share Posted February 13, 2014 I think there are more than one playing the atx troll game...here, and even more so on the atx company store board. Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 13, 2014 Report Share Posted February 13, 2014 Ignore the server warning and click retry. It is related to windows system resources and how fast your hard drives turn off or go to sleep. Also, the server message is for the actual system you are working on, not the network server. Just click retry and go on. If you have a router with a hardware firewall, turn off ALL software firewalls and internet security functions except your anti-virus. All those programs interfere with the program talking to the server. I got to disagree to some extent. This happens 4-5 times per return when either opening or closing or trying to print. Do I have to go as far as disabling the firewall on router and firewall hardware and server? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 13, 2014 Report Share Posted February 13, 2014 I got to disagree to some extent. This happens 4-5 times per return when either opening or closing or trying to print. Do I have to go as far as disabling the firewall on router and firewall hardware and server? If you have a good hardware firewall in your router, disable ALL software firewalls, and set permissions on the server machine to allow all users access to the ATX files. Check the power settings on all your machines. Doing this reduced the occurrences here to once an hour or so. Eliminate all toolbars. Eliminate any "we will do XXXXXXX for you" programs. Quote Link to comment Share on other sites More sharing options...
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