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neilbrink

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1 hour ago, Jack from Ohio said:

Try entering the dashes when entering a SS#.  Works in other places.

It doesn't work there.  I tried it on one Monday.  Unless I have completely forgotten what happened Monday, which is entirely possible.

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I called a client to ask if his oldest son filed his own return as I thought he told me in an earlier phone call, but have son's paperwork from dad.  Confused the heck out of dad.  It was another family with two sons with one of the names being Josh in each family.  I did write notes from the earlier call and did have them in the folder of the correct family, a folder that was a little deeper in my stack.  Woke up this morning knowing I had notes and found them and emailed the dad that I confused and gave profuse apologies and swore I got sleep last night and was good to prepare his family's five sets of returns with no more confusion.  Lied through my teeth.

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