Terry D EA Posted December 28, 2017 Report Share Posted December 28, 2017 I have a client who uses ADP to process their payroll and payroll taxes. Each year there is always some kind of discrepancy. I am beginning to loathe this company. My client has two employees and for the life of me, I can't understand how they (ADP) can mess things up. This year, I have three different figures for the SS withholdings. ADP reports one figure on the PR liability summary, that is 8.25 less than taxes withdrawn from the bank. Of course, there is no breakdown except the ADP liabilities summary. The forms 941 show the actual SS to be $102.50 more than what ADP withdrew from the bank. WTH?. Medicare matches, FUTA matches, NCESCU matches, everything is correct except the SS. I Went back to their site (Yes, I am an authorized user) to see if there was anything I might have missed and the damn thing is down for maintenance!! In the middle of the day??? So, to add further aggravation, I called ADP and am in line to receive a call back in approximately one hour and 15 mins to one hour and 30 mins. It also looks like they (ADP) failed to deposit enough funds for the 4th quarter and there is an additional amount due per the 941. Yes, my client has a high enough fund balance in the bank so that is not the reason for a shorted deposit. WTH?? Okay, rant over. Where's the head banger emoji when you need it?? Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted December 28, 2017 Report Share Posted December 28, 2017 1 Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted December 28, 2017 Author Report Share Posted December 28, 2017 Margaret where did you find it? Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted December 28, 2017 Report Share Posted December 28, 2017 I went to the emoji thingy above, then Categories in the drop down box in the upper right then Default. I just knew that it was available somewhere having made many appearances in this forum! I suspect it will be heavily used in the next several months. 3 Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted December 28, 2017 Report Share Posted December 28, 2017 Cool, Thanks Margaret. Tom Modesto, CA 1 Quote Link to comment Share on other sites More sharing options...
Catherine Posted December 28, 2017 Report Share Posted December 28, 2017 I lost all faith in ADP the year I had one of their employees as a client. They switched their own software installation mid-year and he got TWO W-2's; they could not figure how to combine the information onto only one... And they do this for other companies?! Quote Link to comment Share on other sites More sharing options...
jklcpa Posted December 28, 2017 Report Share Posted December 28, 2017 Me too, Catherine, after ADP decided to migrate client data from an older system to their newer one several weeks before the end of a quarter and the two reports had to be manually summarized. This was a client with tipped employees that had to be summarized by employee for one reporting and another way for the insurance audits. Exercises in reconciling! The ADP mastermind that made that decision should have been fired, and it would have been a lot less troublesome for everyone involved if they'd started clean on the new system with the first payroll of the next quarter! 1 Quote Link to comment Share on other sites More sharing options...
Medlin Software, Dennis Posted December 29, 2017 Report Share Posted December 29, 2017 3 Quote Link to comment Share on other sites More sharing options...
Terry D EA Posted December 29, 2017 Author Report Share Posted December 29, 2017 Thanks Margaret!! ADP did return my call, I forwarded the spreadsheet with the errors highlighted for them to review. They said their entire "RUN" system was giving everyone trouble and it was not down for maintenance but having some kind of melt down. Nevertheless, it will be interesting to see how they correct the mistakes. I made all my entries in the client QB file and it shows the same differences as my spreadsheet reconciliation report. What is really interesting is the totals are off by $8.25 but... the SS paid was off $51.25. So, as I said, we'll see what they come up with. 1 Quote Link to comment Share on other sites More sharing options...
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