Beth Posted May 12, 2008 Report Share Posted May 12, 2008 The old ATX Tech Support team is now providing 'Remote IT Services'. Remember all those times you've called tech support, just to be told that it's "a problem with your computer, not the program" and to call your IT person. This is a service that is now available to you from Virtual Managed Solutions, LLC . Using our vast experience providing 'software customer service ' and a determination to succeed, we will solve your computer / network problems, and we will do it quickly. Virtual Managed Solutions is a company that recently started up in the Caribou area, owned and operated by displaced ATX employees and staffed with the displaced employees from the Total Satisfaction Team at ATX. They are offering Remote IT service packages that include 10 support incidents and 1 Gig of backup space (they will create a scheduled backup of your data to a secure hosting facility) for only $500. We can also do more backup space, server hosting, web hosting, email and application hosting, virus protection and anti spyware. If you're at all interested or have any questions at all, please give us a call 1-866-674-4867, or visit them on the web. www.virtualmanagedsolutions.com Quote Link to comment Share on other sites More sharing options...
zeke Posted May 12, 2008 Report Share Posted May 12, 2008 Glad to hear from you Beth - You have been helpful to us in the past. I offer my first impression(s) about your new venture. I suspect most of us have had $500. problems, but few of us will plan for one. A "per incident" price might be more attractive. IF William Tasker is part of your indeavor, you should so advise. Good luck! Zeke Quote Link to comment Share on other sites More sharing options...
Lion EA Posted May 12, 2008 Report Share Posted May 12, 2008 I just visited their web site. They DO have a per-incident price. I like the package, though, with off-site backup. Beth, since you have home-based workers, will someone be available at 3 a.m. during tax season when these technical problems seem to happen? Quote Link to comment Share on other sites More sharing options...
taxxcpa Posted May 12, 2008 Report Share Posted May 12, 2008 I just visited their web site. They DO have a per-incident price. I like the package, though, with off-site backup. Beth, since you have home-based workers, will someone be available at 3 a.m. during tax season when these technical problems seem to happen? The best person to call at 3:00 A.M. is Hillary Clinton. Quote Link to comment Share on other sites More sharing options...
JohnH Posted May 12, 2008 Report Share Posted May 12, 2008 She's already getting 3:00 AM calls, but she won't listen to what they are saying. Quote Link to comment Share on other sites More sharing options...
Elrod Posted May 12, 2008 Report Share Posted May 12, 2008 I heard she's letting Bubba handle all her late calls..... He like talking.... A Lot.... :spaz: Quote Link to comment Share on other sites More sharing options...
Beth Posted May 12, 2008 Author Report Share Posted May 12, 2008 I just visited their web site. They DO have a per-incident price. I like the package, though, with off-site backup. Beth, since you have home-based workers, will someone be available at 3 a.m. during tax season when these technical problems seem to happen? The answer is yes, we will have technicians on call 24 hours a day.l Quote Link to comment Share on other sites More sharing options...
jainen Posted May 12, 2008 Report Share Posted May 12, 2008 >>The best person to call at 3:00 A.M. is Hillary Clinton.<< This year, maybe. But by next tax season you'll have to go through the White House switchboard operators, civil service employees who go home at 5:00. Quote Link to comment Share on other sites More sharing options...
TaxCPANY Posted May 13, 2008 Report Share Posted May 13, 2008 This has come too late to help me with my 990-PF problem, but I'm bookmarking the site. In some other thread, I held out hope that ATX/CCH finally had got its tech help together. That was last week. This morning, I made my fourth call about the problem, and the *only* improvement is how fast I reach a person. Over 1-1/2 weeks my "incident number" *always* fails to appear on the tech's screen, and not one of the four techs I've spoken to has called me as they all promised -- and the problem remains despite the May 15 deadline for filing the form. At least I can unprotect the form and fix it myself, but, how lame! Quote Link to comment Share on other sites More sharing options...
mastertax07 Posted May 13, 2008 Report Share Posted May 13, 2008 Well how about giving the real techs a call and see if their support idea is worth diving in to. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted May 18, 2008 Report Share Posted May 18, 2008 I think this may be a real great resource for us all. Yes, it costs money, but on the other hand, we know that these folks are great, and we also know that they are people who care about really helping their customers, not just doing the minimum to 'get by'. I'm sure going to be bookmarking their site. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.