2nd authenticator

[orst88]

Say you lose your phone, or it dies... Although usually I'm with it, until now I was not forced to be tethered to a cellphone.

I have a tablet on my desk and an installed an authenticator on it, which is asking for the QR code.

Will re-entering the installation code and existing password (twice) on the ATX splash screen work? and will it cause issues with the primary authenticator? 

Boy, how I long for the SaberTax years,

Orest

 

[BrewOne]

I had to start over when I changed authenticators.

[Margaret CPA in OH]

I don't have an answer to that but am in your corner yearning for the easier days!  I had to get a new phone and am terrified to even begin the transfer.  I have 4 authenticators and no clue as to whether they will work.  I use the fingerprint method successfully now.  I think I have to go to the phone store but we have 10-12 inches of snow now.

[jklcpa]

This is a screenshot from the ATX Quck Startup Guide. Note the 2 bullet points under step #2 where it says that during the pairing of the device there is a backup code at the bottom of the ATX screen that must be copied and saved that would allows user recovery. The would be used in the event the MFA device is lost or no longer working.

Edited January 7 by jklcpa
typo

[BrewOne]

oops. I missed that.

[schirallicpa]

This gives me a headache.  I have 2 computers with ATX.  The front computer my secretary uses and inputs the basic information and does a back up.  I take that and finish it on my pc.  I've been doing this forever since the networking didn't really work well for me.  Anyway - now she needs my phone to log on.  Nuts!  

[Margaret CPA in OH]

I was understanding that a second login and authenticator thingy was possible and probably advisable.  I was doing to set up my husband's phone as a back up in case that Mack truck gets me. Does  your secretary have a smart phone to do this or can you set her/him up with the online version?

[orst88]

to BrewOne's comments:

When starting over was it re-entering the installation code and password under "Manage Admin authentication"?

Oops here as well.  This time I'll pay attention to the 'Second Factor Backup Code'.

Thank you,

Orest

[mcb39]

11 hours ago, schirallicpa said:

This gives me a headache.  I have 2 computers with ATX.  The front computer my secretary uses and inputs the basic information and does a back up.  I take that and finish it on my pc.  I've been doing this forever since the networking didn't really work well for me.  Anyway - now she needs my phone to log on.  Nuts!  

My assistant has her own phone login for her computer.  We work exactly the same as you.  She has a second authenticator on HER phone for my computer in case something would happen to me and nobody is able to access the finished returns.  Have her set up her own authenticator on her computer with HER phone..We spent half a day figuring this out, but it worked and we are both much relieved.  In my case, she has 2 separate authenticators on her phone because the phone is tied to the computer.