Janitor Bob Posted February 3, 2010 Report Share Posted February 3, 2010 I sent several e-files on Monday evening...It is Wednesday morning ans some have been "Accepted", some say "transmitted to Agency", some say "Transmitted to EFC"...and at least one states "Rejected by EFC"....Cannot get through to tech support and feel "Lost" on what to do Quote Link to comment Share on other sites More sharing options...
Pedro Posted February 3, 2010 Report Share Posted February 3, 2010 I have the same problem or situation here in The Rio Grande Valley of Texas something wrong with communication between servers since last Friday even thou synchronize my Acks, doesn't solve the situation :blink: Quote Link to comment Share on other sites More sharing options...
Eli Posted February 3, 2010 Report Share Posted February 3, 2010 Go to 'MyATX' & check them manually. It sux, but at least you get hte peace of mind if it's accepted or not. Not sure how it's going to play out for those who are doing bank products. I have about 40 returns showing transmitted, but i checked most of them & they pretty much are accepted. Eli Quote Link to comment Share on other sites More sharing options...
GeneInAlabama Posted February 3, 2010 Report Share Posted February 3, 2010 I have one that is accepted by the state but the federal shows transmitted to agency. This is the first time I have ever had this happen. Usually the state is accepted a day after the federal. If the federal isn't accepted by tomorrow, I'll check on it. Quote Link to comment Share on other sites More sharing options...
wendybooth Posted February 3, 2010 Report Share Posted February 3, 2010 I have had the same problem and it took two hours on the phone and the tech person having to do a screen share to get it fixed. Now it is happening again with another return. But at least that one is showing on the phone line as accepted. The first one I had was transmitted on Janurary 19 and just finally got fixed on Tuesday of this week. Quote Link to comment Share on other sites More sharing options...
elfling Posted February 4, 2010 Report Share Posted February 4, 2010 We had a dozen last year (2008) that tech support never, ever was able to fix. They remain today as Transmitted. For awhile we found it downright annoying to not be able to mark them complete. But in the end we let it go. Better to just be satisfied with the quirkiness and move on. Anyway, the few we already have this year is not at all surprising given the snags we encountered last year. Rather than fret about it we just go out to ATX Support and check them out. Sitting on the phone or emailing back and forth with ATX is too time consuming. Quote Link to comment Share on other sites More sharing options...
aknse Posted February 4, 2010 Report Share Posted February 4, 2010 E file is really on the fritz this year. I have spent several hours on the phone with our so called tech support. No Help. They do not know what is happening. However, at MYATX you can get info that is not syncing with your tax program. There is something there that you will be surprised to find. It seems that ATX/CCH has decided to capture the amount that you bill your client. What this has to do with efiling I do not know, especially when it is none of their business and you are not using their $15 sevice to collect your fee. Quote Link to comment Share on other sites More sharing options...
David1980 Posted February 5, 2010 Report Share Posted February 5, 2010 It seems that ATX/CCH has decided to capture the amount that you bill your client. Probably doing it for bank products, where the prep fees are taken from refund with a bank product. In which case they may have just set it up to grab it from every return without looking to see if a bank product was attached. Might be easier, or something? than differentiating bank products to non-bank products. No doubt they'd prefer everyone did the bank products so they can collect their "technology" fee. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted February 6, 2010 Report Share Posted February 6, 2010 Where did you see that? Quote Link to comment Share on other sites More sharing options...
aknse Posted February 6, 2010 Report Share Posted February 6, 2010 Go to MYATX and look up you client efile. When it comes up click on "select". You will then see it. I wonder if they are grabbing it to figure out how much to charge us. Quote Link to comment Share on other sites More sharing options...
WmMorris Posted February 12, 2010 Report Share Posted February 12, 2010 I've submitted a dozen or so 1099s that are just sitting out there waiting to be acknowledged for over a week. The ones that finally made it though had outdated forms by that time and were rejected. So I've submitted them again and I'm waiting...... for them to be outdated and rejected again (along with the first batch that will, no doubt, be rejected). Is anyone else experiencing this? Quote Link to comment Share on other sites More sharing options...
Catherine Posted February 13, 2010 Report Share Posted February 13, 2010 I've submitted a dozen or so 1099s that are just sitting out there waiting to be acknowledged for over a week. The ones that finally made it though had outdated forms by that time and were rejected. So I've submitted them again and I'm waiting...... for them to be outdated and rejected again (along with the first batch that will, no doubt, be rejected). Is anyone else experiencing this? 1099's take a long time to get accepted. Make sure the form version is correct before transmittal, then if they get rejected or you don't hear send email to tech support. They got a couple of mine cleared out in a day after I contacted them. At least this year they ARE responding to support emails! Quote Link to comment Share on other sites More sharing options...
grandmabee Posted February 14, 2010 Report Share Posted February 14, 2010 Go to MYATX and look up you client efile. When it comes up click on "select". You will then see it. I wonder if they are grabbing it to figure out how much to charge us. I don't see it. It shows me my client name forms date accepted maybe I am looking in the wrong place Quote Link to comment Share on other sites More sharing options...
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