Pacun Posted February 6, 2011 Report Share Posted February 6, 2011 I clicked on receive acks from efile and it never finished verifying my information. I am able to update the forms. I powered down my computer and then tried again. I get a message that reads that I have another connection is in session and that I have to wait for that session to finish. I am not able to transmit or receive acknowledgments. Quote Link to comment Share on other sites More sharing options...
bstaxes Posted February 6, 2011 Report Share Posted February 6, 2011 Must be a problem with ATX. Tried to send 1099's this morning, system hung on trying to connect. I will try later today or tomorrow. Quote Link to comment Share on other sites More sharing options...
Diane Posted February 6, 2011 Report Share Posted February 6, 2011 Maintenance is scheduled every Sunday morning for about an hour. The support sites and efiling of returns are unavailable during the outage. Sunday Feb 6, the time is 9am. Beginning Sunday Feb 13, we backup that maintenance start time to 7am EST. This is on the ATX site. Diane Quote Link to comment Share on other sites More sharing options...
Pacun Posted February 6, 2011 Author Report Share Posted February 6, 2011 I still cannot send. I wonder if it is only my problem. I will call tomorrow. Quote Link to comment Share on other sites More sharing options...
Pacun Posted February 7, 2011 Author Report Share Posted February 7, 2011 I still cannot send. I wonder if it is only my problem. I will call tomorrow. After 24 hours, I decided to call ATX support. It took me two minutes to solve this problem. I needed to delete a line on the ini file. Quote Link to comment Share on other sites More sharing options...
grmy2h Posted February 7, 2011 Report Share Posted February 7, 2011 Do you know what caused the problem? I would like to avoid it, if possible. Thanks. Quote Link to comment Share on other sites More sharing options...
Pacun Posted February 7, 2011 Author Report Share Posted February 7, 2011 I tried to received acks while the system was being backed up on Sunday. It hanged and I close the program using the OS. Then it kept saying that the transmission was still active. This error message is very common on network computers when two people try to efile at the same time. The first one goes through and the second one get the message but it becomes ready in seconds. In my case it hanged for 24 hours because the communication between my computer and the ATX server didn't finish gracefully. Quote Link to comment Share on other sites More sharing options...
grmy2h Posted February 7, 2011 Report Share Posted February 7, 2011 Thank you so much for the info... This is very good to know. Quote Link to comment Share on other sites More sharing options...
HV Ken Posted February 10, 2011 Report Share Posted February 10, 2011 Wed 2/9 930p Eastern I cannot e-file - getting connection refused I also cannot get to myatx.com But I can update the program ok. Anyone else experiencing these kinds of communication issues at the time I am reporting? Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 10, 2011 Report Share Posted February 10, 2011 Wed 2/9 930p Eastern I cannot e-file - getting connection refused I also cannot get to myatx.com But I can update the program ok. Anyone else experiencing these kinds of communication issues at the time I am reporting? 8:40 Central Time.....I just transmitted e-files and received acks; then updated the program. Maybe it is the update. Quote Link to comment Share on other sites More sharing options...
HV Ken Posted February 10, 2011 Report Share Posted February 10, 2011 8:40 Central Time.....I just transmitted e-files and received acks; then updated the program. Maybe it is the update. I took it as a sign to pack it in! I came back in the office around 11pm and was able to efile, so must have been a temporary outage. All is well in the world! Quote Link to comment Share on other sites More sharing options...
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