HV Ken Posted March 14, 2011 Report Share Posted March 14, 2011 Ever since upgrading to Adobe Reader X, when I click on the Help button to open Form instructions, Adobe Reader opens up, but the instructions do not load. Is anyone else experiencing this, or is Adobe Reader X working ok for you? Quote Link to comment Share on other sites More sharing options...
Pacun Posted March 14, 2011 Report Share Posted March 14, 2011 Ever since upgrading to Adobe Reader X, when I click on the Help button to open Form instructions, Adobe Reader opens up, but the instructions do not load. Is anyone else experiencing this, or is Adobe Reader X working ok for you? Have you opened a regular PDF with the new Reader? Quote Link to comment Share on other sites More sharing options...
Janitor Bob Posted March 14, 2011 Report Share Posted March 14, 2011 Ever since upgrading to Adobe Reader X, when I click on the Help button to open Form instructions, Adobe Reader opens up, but the instructions do not load. Is anyone else experiencing this, or is Adobe Reader X working ok for you? I have this same problem....I have found that if you close Adobe then open the instructions again....the second time it opens OK. Quote Link to comment Share on other sites More sharing options...
HV Ken Posted March 14, 2011 Author Report Share Posted March 14, 2011 Have you opened a regular PDF with the new Reader? Absolutely. With no problems. Quote Link to comment Share on other sites More sharing options...
HV Ken Posted March 14, 2011 Author Report Share Posted March 14, 2011 I have this same problem....I have found that if you close Adobe then open the instructions again....the second time it opens OK. I am not having the same experience. Just called the help desk and their response was we don't support Adobe Reader X and we need to uninstall and go back to version 9. But won't Adobe just keep trying to move us up to the new version? And wouldn't a blog post on myatx on this be useful? Quote Link to comment Share on other sites More sharing options...
Janitor Bob Posted March 14, 2011 Report Share Posted March 14, 2011 I am not having the same experience. Just called the help desk and their response was we don't support Adobe Reader X and we need to uninstall and go back to version 9. But won't Adobe just keep trying to move us up to the new version? And wouldn't a blog post on myatx on this be useful? I have found that Adobe X requires various changes to different settings to work as previous versions did. I can only assume that this "problem" has something to do with some Adobe X setting....and that it can be changed. I just have not had time to mess with it. Quote Link to comment Share on other sites More sharing options...
HV Ken Posted March 14, 2011 Author Report Share Posted March 14, 2011 I am not having the same experience. Just called the help desk and their response was we don't support Adobe Reader X and we need to uninstall and go back to version 9. But won't Adobe just keep trying to move us up to the new version? And wouldn't a blog post on myatx on this be useful? Steps: Uninstall Adobe Reader 10. reboot. Install Adobe Reader 9. reboot. Result: I can open instructions again. Not what I had planned for this morning!! Quote Link to comment Share on other sites More sharing options...
RDennis Posted March 14, 2011 Report Share Posted March 14, 2011 Good idea. I downloaded 9.4 also, and it works better. Should have realized it sooner. Dennis Quote Link to comment Share on other sites More sharing options...
RDennis Posted March 14, 2011 Report Share Posted March 14, 2011 I should have realized something wasn't right. I couldn't download any instructions from 2009, and now I can. Also, I couldn't download certain other information to view from other websites that I normally could. Quote Link to comment Share on other sites More sharing options...
Catherine Posted March 14, 2011 Report Share Posted March 14, 2011 I posted on the "other" ATX forum and got nothing. I should have looked here first!! I'll have to uninstall Adobe X and go back to version 9-point-something. PLUS change my settings so it doesn't automatically upgrade itself!! Quote Link to comment Share on other sites More sharing options...
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