"Normal", like "beauty", is in the eye of the beholder, so to speak. The "normal" 60 to 65 hours per week that some of us work during the "off season" is a brutal schedule for others (nobody on this board, of course). And speaking of the less than sane phone calls, I truly have had two calls this year asking when I would be finishing their return, both of which I countered with, "do we have all of your information?", and both said, without hesitation, "no". Somebody on this board needs to teach me how to NOT throw the phone during those kinds of calls. Are you kidding me? ;)