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My question to Tom is - Is it Efax or the IRS? I have been using efax for a long time and I do a lot of faxing to the IRS PPL while the agent is on the phone. It is usually takes about 3-5 min. for a 2 page 2848. Every once in a while there is no confirmation even after 10 minutes. Then the agent will give me another fax number and the fax goes through smoothly. The IRS computer system is notorious for technical problems with slowdowns and unplanned outages and this may also affect the fax system.

Me, too. When I changed techies and had my new guy advising on and setting up my new computer a year ago, he got rid of some things (BitDefender is one I remember) but kept CCleaner. This techie was recommended by another tax preparer; he works for tax preparers, accountants, and lawyers primarily, so I've trusted his suggestions re security.

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I pay the annual rate. I open eFax, Faxes, Sent Faxes, and see Completed with the date/time/# pages/etc. immediately. I don't send very many faxes and am happy with eFax. I do have it set to email me a copy of Sent faxes for convenience. I will admit, though, that I also have an old fax/all-in-one machine (gift from a client who upgraded) on an AT&T/Frontier line. When we moved to Optimum years ago, we kept one AT&T line for power outages. We could plug an old telephone into the AT&T jack when we lost power and our cable services (phone/internet/TV) from Optimum. That $11/month plain vanilla line kept us in communication during power outages (we live in the boonies). Now, we have a generator so don't lose power, Optimum has gotten more reliable with generators around our area keeping Optimum services up and running, we all have cell phones, and that AT&T/Frontier line is now up to $23/month plus long distance. I'm tempted to drop Frontier, but the fax machine still is handy for documents that are not in my computer. I guess that's one of the decisions I'm making before tax season.

How will they ever get caught up by the time tax season starts?