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Charge them the new price, then give them a discount for superb organization.

Residency and domicile are two different things. Your client is domiciled in the other state, but IL still considers him a resident. There are many factors that can be used to determine residency, and only one is where the TP lives or spends time. Basically, where has the TP planted his flag so to speak: driver's license, car registration and inspection, voter registration, church, doctors, banking, where the rest of his immediate family lives, where the kids attend school, mailing address, still maintains a home in that state, social club memberships, etc.

In NY they look at a variety of factors to establish state of residency. In addition to the normal things they look for (time spent out of state, DL, voter registration, location of medical providers, banks, etc.) they also explore the old adage "home is where the heart is" to determine where items of personal significance were located, such as photo albums and other family keepsakes.

If I could wave a wand and go back 40 years, I would be charging a flat rate for my payroll software, and a separate fee by state, for the states with WH. (See the thread on the upcoming AL change. I will likely be spending many hours on a small percentage of customers this fall.) I may actually implement something along this in a few years, keeping the fee the same for the no hassle (no state WH states) and only the next increase for the rest of the states. Have to balance it though, as more prices means more complication, and zero chance of automated orders, so never mind .