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During Covid we operated remotely with a drop box in our lobby with no sit down appointments. It was a bad time for us. We had two parents fighting cancer. We were preparing taxes and taking our parents to chemo treatments. Sadly we lost one parent. We had one (problematic) client call to schedule their appointment. Once we told him there were no sit down appointments, but he could drop off, he went berserk !! Threatened to ruin our business and post everywhere we were not following covid protocol. Well what he thought in his mind was protocol. After harassing us via phone non stop, I finally told the asshole that I was going to call the police if it didn't stop. And we added his number to our spam system. A week later he posted online we were not following "government protocol" and bad mouthed us in a review. The business review site was very respectful and allowed me to respond to the asshole's remarks. I explained we tried to work with him and that he wasn't having it. Kicker is this person is a damn nurse !!! We still do his family members and they do not associate with him due to his aggression. Sad, but there are people who only think of themselves even in dire times. Loved Paul Harvey !! Good Day

If the e-file database rejects it, then correct the incorrect check-box and resubmit.

Well - if you saw me, you'd know there is no particular health and wellness vibe with me. And I'm a tax accountant so zen has never entered my life.

I had to mail something to dmv today. No electronic option. Took me 15 minutes to find the stamps. Had not used them in at least a year.

A customer who tells me I am "not helpful at all" is usually correct. Why? The Paul Harvey "Rest of the Story". The customer has given me bupkis to work with! This afternoon it is a customer who says they do the same thing every month, but this time it did not work as expected. They did not share any details at all, so I had to fall back on asking for details, and being candid about the software not having changed since last month (actually, the aspect in question has not changed in at least a decade) so the issue is 99.999999% likely to be a case of not doing exactly what they have done before. I even pointed out what I think the cause was. But no, instead of any sort of useful reply, I get the "not helpful at all". RTFM and GIGO "live on". We will never, whether you call it automation or AI, ever remove human action from causing error, and the same human causing the error wanting desperately to shift responsibility. Now, back to planning a cruise for our 40th anniversary!

Not shocked at all. I got dunned by NYS because I submitted test (garbage, such as First M Lastname) to a special office for form printing approval, and somehow, they created a NYS employer account for me, using the garbage data, and used the address on the envelope (the forms had a made-up address).

Showed that to FedEx and they said they won't send it that way. They want a physical address. That was when I just about had my head explode. Tom Longview, TX

https://www.ftb.ca.gov/help/contact/mailing-addresses.html

I had omitted this link - " https://webapp.ftb.ca.gov/INC/Contact/Ind " It will allow you to email the FTB and get an answer on 21 days, or so they claim. I had to put quotes around it, otherwise it prints the title and not the link.