joanmcq Posted January 27, 2013 Report Share Posted January 27, 2013 Ok, I've been one of the few people for whom the program is working. I've tried to set a password for the program before, but it never 'took'. So I just set up my employee as a 'tax preparer' which has very limited priveledges. I also put a password on 'administrative' but didn't set myself up as a user. So now I can't log in at all except as my employee. HELP!!!!! Tech geeks???? And yes, I finally completed some returns today. And I really really don't want to uninstall/reinstall since the damn thing has worked for me. Although I do have the whole thing backed up in Idrive. restore program to yesterday? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 27, 2013 Report Share Posted January 27, 2013 Use "Admin" as longin with no password. Username is case sensitive. 1 Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 27, 2013 Author Report Share Posted January 27, 2013 The problem is I don't think I set up a user name. Just put in the password under administrative. and the logon button is grayed out when I don't put anything in the username box. Quote Link to comment Share on other sites More sharing options...
frannie Posted January 27, 2013 Report Share Posted January 27, 2013 Yeah, I had that problem too. I found out that I had to us Admin as the username. The A must be a capital A. Then my password worked. I hope this works for you. Quote Link to comment Share on other sites More sharing options...
jklcpa Posted January 27, 2013 Report Share Posted January 27, 2013 I think I did that same thing in a prior year when I was installing the program on my laptop and thought I needed security on that machine (I don't have employees). I was able to get into the program like Frannie and Jack have suggested. Hopefully a tech can help you access that part of the database, but if not and since you haven't done many returns yet, you might have to back up the returns you've worked on so far, uninstall and reinstall the program as opposed to being on hold with technical. You'll loose whatever you've customized though. . Quote Link to comment Share on other sites More sharing options...
SCL Posted January 27, 2013 Report Share Posted January 27, 2013 The problem is I don't think I set up a user name. Just put in the password under administrative. and the logon button is grayed out when I don't put anything in the username box. didn't everyone's user name automatically defaut to 'admin' at setup? did you enter a password as your user name? Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 27, 2013 Author Report Share Posted January 27, 2013 I got in! It's 'Admin' as Frannie said. I'd been typing 'admin', which is the default MyATX username. And 'Admin' is the only user for administrator. And no hours with Tex Upport. Nice. Thank you all!!!! 2 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 28, 2013 Report Share Posted January 28, 2013 I got in! It's 'Admin' as Frannie said. I'd been typing 'admin', which is the default MyATX username. And 'Admin' is the only user for administrator. And no hours with Tex Upport. Nice. Thank you all!!!! Did you skip my posts? I feel neglected and dissed.... Quote Link to comment Share on other sites More sharing options...
Gail in Virginia Posted January 28, 2013 Report Share Posted January 28, 2013 Did you skip my posts? I feel neglected and dissed.... You tried, Jack, but your post said "admin" not "Admin" and this year it matters! Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 28, 2013 Author Report Share Posted January 28, 2013 I know you said case matters, so I tried ADMIN as well as ADMINISTRATOR and other various permutations in uppercase. I did the best thing I could do- said 'Don't Panic!' and went to a party for the evening. Quote Link to comment Share on other sites More sharing options...
Kea Posted January 29, 2013 Report Share Posted January 29, 2013 I did the best thing I could do- said 'Don't Panic!' and went to a party for the evening. Did you have your towel with you? Quote Link to comment Share on other sites More sharing options...
DevM Posted January 29, 2013 Report Share Posted January 29, 2013 I know you said case matters, so I tried ADMIN as well as ADMINISTRATOR and other various permutations in uppercase. I did the best thing I could do- said 'Don't Panic!' and went to a party for the evening. Joan, Actually it is "Admin" Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 29, 2013 Author Report Share Posted January 29, 2013 Kea, I think I need to keep my towel in the office, just in case. Quote Link to comment Share on other sites More sharing options...
Kea Posted January 29, 2013 Report Share Posted January 29, 2013 Good idea. Perhaps a nice Pan Galactic Gargle Blaster for the end of the day? Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 29, 2013 Author Report Share Posted January 29, 2013 And no matter what the issue with the program, the answer is '42'. Quote Link to comment Share on other sites More sharing options...
Kea Posted January 29, 2013 Report Share Posted January 29, 2013 So very true! Quote Link to comment Share on other sites More sharing options...
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