Jack from Ohio Posted February 15, 2013 Report Share Posted February 15, 2013 We have several returns that we cannot open with the following three screens and messages: Can't open return - "Could not access FAM client folder. Please try again. Client 'CID0594883289' has been already deleted The return is currently locked by the Fixed Asset Manager application. Returns can only be used by one application at a time. Pleast try opening the return later or close Fixed Asset Manager. We do not use Fixed Asset Manager, and no matter what we try, nothing seems to fix this issue. I haven't found any reference in the knowledge board and I refuse to log into the Corporate discussion board. Any help from anyone wold be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Maribeth Posted February 15, 2013 Report Share Posted February 15, 2013 Try deleting the return and then rolling it over again. This has worked for us and we do have FAM. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 15, 2013 Author Report Share Posted February 15, 2013 Try deleting the return and then rolling it over again. This has worked for us and we do have FAM. That will work, but the return has been completed. Trying not to start over. Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted February 15, 2013 Report Share Posted February 15, 2013 Wild guess here - duplicate the return. It is an option on an unopened return. Maybe the duplicate can be opened. Good luck! Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 15, 2013 Author Report Share Posted February 15, 2013 Wild guess here - duplicate the return. It is an option on an unopened return. Maybe the duplicate can be opened. Good luck! Tried that too. Quote Link to comment Share on other sites More sharing options...
Jim Oh Bkkr Posted February 15, 2013 Report Share Posted February 15, 2013 Jack: The following was posted "over there" by msd45150 " We have followed this llink and are able to open the program. We also ran a forms update and downloaded the new forms.http://cchsfs-atx.custhelp.com/app/answers/detail/a_id/14069/kw/ATX2012%5CAssets Next observation. The Win7 workstations only rollover a file if we first log onto the server and run Sfs.Max.RolloverService.exe. Running it at the workstation level doesn't accomplish anything. We have an open work number on this well past the 48 hours and are awaiting the response. If we ever get a response, I’ll post it as a work around. " Not sure if this is your problem or not, but the only other thread found in a search of "Could not access FAM" resulted in an ATX employee responding: "We're working on it." Hope things (considering) are well up your way, Jim Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 15, 2013 Author Report Share Posted February 15, 2013 These are returns that have been completed or almost completed and we need to add information or create the e-file. I have done every patch and repair suggested. I just installed update 12.8. ROFLMAO Nothing seems to be any better. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 18, 2013 Author Report Share Posted February 18, 2013 Does anyone have any ideas about my problem? Since 12.8 we have dozens like this. So far, the only thing I have found that works is to delete the return and start over. Many of these, however, we no longer have all the source information and recreating them will be a huge job, not to mention clients not understanding. Quote Link to comment Share on other sites More sharing options...
Maribeth Posted February 18, 2013 Report Share Posted February 18, 2013 Don't know if it is quite on point, but I received an error message regarding FAM with buttons "Cancel" and "Retry". I had been cancelling and getting kicked out. This morning I tried "Retry" and got into the return. Maribeth Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted February 18, 2013 Report Share Posted February 18, 2013 Jack from Ohio, I wish I could be of as much help to you as you have been to me but I have KNOCK LOTS OF WOOD had no problems. I will suggest that, going forward, you seriously consider scanning source documents before returning to clients. A few years ago I decided to head to much less paper and bought a Scansnap with is really fast and scans both side of documents. I save in a client folder on my computer. This year it greatly helped when I had to go back a few years to copies of documents for a property now sold. If not this year, maybe consider for next year. I do hope you and all those with these troubles get resolutions soon. Quote Link to comment Share on other sites More sharing options...
North Idaho Rich Posted February 18, 2013 Report Share Posted February 18, 2013 How about making an export of the problem returns and import them to a stand alone computer with the 2012 software on it. That would avoid any network issues. Exports can be made from the return manager and don't have to be open. Just click on them, export, import and maybe they will open. A pain but anything is better than starting from scratch with them... Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 18, 2013 Author Report Share Posted February 18, 2013 How about making an export of the problem returns and import them to a stand alone computer with the 2012 software on it. That would avoid any network issues. Exports can be made from the return manager and don't have to be open. Just click on them, export, import and maybe they will open. A pain but anything is better than starting from scratch with them... I am trying this tonight with 5 of the returns that have the issue. I will keep you posted. Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 18, 2013 Report Share Posted February 18, 2013 Jack, I remember seeing a post or two about this problem on the ATX board. but don't remember the resolution. However here is something you can try. You can still restore deleted returns. I just did this. Delete one of these returns. Under Return Manager, go to the Restore Function, select the return you just deleted, the system has your last 5 backups of each client, pick one of the backups, restore and see if you can open it. Lee Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 19, 2013 Author Report Share Posted February 19, 2013 How about making an export of the problem returns and import them to a stand alone computer with the 2012 software on it. That would avoid any network issues. Exports can be made from the return manager and don't have to be open. Just click on them, export, import and maybe they will open. A pain but anything is better than starting from scratch with them... I am trying this tonight with 5 of the returns that have the issue. I will keep you posted. Attempt at this process was a complete failure. Jack, I remember seeing a post or two about this problem on the ATX board. but don't remember the resolution. However here is something you can try. You can still restore deleted returns. I just did this. Delete one of these returns. Under Return Manager, go to the Restore Function, select the return you just deleted, the system has your last 5 backups of each client, pick one of the backups, restore and see if you can open it. Lee I am attempting this process next. Film at 11:00 Tomorrow AM I get in the queue for technical support... Boss said spend all day on the phone if necessary... Quote Link to comment Share on other sites More sharing options...
Lynn EA USTCP in Louisiana Posted February 19, 2013 Report Share Posted February 19, 2013 did you try downloading and installing update 12.9 from the ATX support site? ATX programs on all servers and workstations have tombe closed; there are detailed instructions re the download at the ATX support site. Lynn Quote Link to comment Share on other sites More sharing options...
North Idaho Rich Posted February 19, 2013 Report Share Posted February 19, 2013 Jack, did you do a control? Export and import a client that you knew worked or just the bad ones? Maybe they really are corrupt. I like cbslee's idea on restoring one of the previous backups. Some returns I go into and out of many times where others just once which wouldn't help. Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 19, 2013 Report Share Posted February 19, 2013 Jack,I found this reply to the exact same problem you have.Re: COULD NOT ACCESS "FAM" CLIENT FOLDERA way to to get into the return for now is to create a folder in your FAMData path, which should be in appdatat (either ProgramData or Documents and SettingsAll UsersApplication Data depending on the OS) CCH Small Firm ServicesATX2012FAMDataData. The folder name should match the value in the Error message. WeThe rest of the message just says we they're working on it. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 19, 2013 Author Report Share Posted February 19, 2013 did you try downloading and installing update 12.9 from the ATX support site? ATX programs on all servers and workstations have tombe closed; there are detailed instructions re the download at the ATX support site. Lynn I did this 10 minutes after the update appeared on the ATX site. The returns we are having problems with were ones that 12.8 screwed up. All returns rolled over or created after 12.9 are fine. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 19, 2013 Author Report Share Posted February 19, 2013 Jack, I remember seeing a post or two about this problem on the ATX board. but don't remember the resolution. However here is something you can try. You can still restore deleted returns. I just did this. Delete one of these returns. Under Return Manager, go to the Restore Function, select the return you just deleted, the system has your last 5 backups of each client, pick one of the backups, restore and see if you can open it. Lee I tried this process and no success. Jack, did you do a control? Export and import a client that you knew worked or just the bad ones? Maybe they really are corrupt. I like cbslee's idea on restoring one of the previous backups. Some returns I go into and out of many times where others just once which wouldn't help. Tried this. The returns that are able to be opened can be exported and imported with no issues. Jack, I found this reply to the exact same problem you have. Re: COULD NOT ACCESS "FAM" CLIENT FOLDER A way to to get into the return for now is to create a folder in your FAMData path, which should be in appdatat (either ProgramData or Documents and SettingsAll UsersApplication Data depending on the OS) CCH Small Firm ServicesATX2012FAMDataData. The folder name should match the value in the Error message. We The rest of the message just says we they're working on it. I tried this process as well. I had even copied said folders from before and replaced the current ones with the saved one. All failures. Quote Link to comment Share on other sites More sharing options...
jklcpa Posted February 19, 2013 Report Share Posted February 19, 2013 How's your search for new software coming along? Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 19, 2013 Author Report Share Posted February 19, 2013 How's your search for new software coming along? I am intrigued wiht Prosystems fx. They allow conversion in my office and on the fly. That way we can transition to new software instead of just changing. Will keep you posted. Interesting that the President of CCH just resigned. I wonder how much younger than me he is? Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 19, 2013 Report Share Posted February 19, 2013 There are more posts showing up on the ATX board today with this exact problem. ATX is not responding, which I assume means they don't know what's causing the problem or what to do about it. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 19, 2013 Author Report Share Posted February 19, 2013 There are more posts showing up on the ATX board today with this exact problem. ATX is not responding, which I assume means they don't know what's causing the problem or what to do about it. It all happened between installing 12.8 and installing 12.9. That day was a disaster here. Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 19, 2013 Report Share Posted February 19, 2013 I did find this post: Re: Locked by FAM Reply Quote Favorites Okay so I just got off with support and they could not find an answer. However, I was playing around in program and found a fix that is not very convenient. I have a server and two workstations. When I open the return on one workstation that is the only workstation I can work the file on. So what I did was open the return on the workstation I originally opened the file on and exported the return to my desktop. *I went to computer that could not open return (..this part may not matter) and imported the return from desktop. ATX created a copy with the imported return. I opened the copy and deleted the original. All my work that was previously done is still in there and I can work in it from both workstations. *I does matter. You have to import from a separate workstation than the one you created the import from Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 20, 2013 Author Report Share Posted February 20, 2013 I did find this post: Re: Locked by FAM Reply Quote Favorites Okay so I just got off with support and they could not find an answer. However, I was playing around in program and found a fix that is not very convenient. I have a server and two workstations. When I open the return on one workstation that is the only workstation I can work the file on. So what I did was open the return on the workstation I originally opened the file on and exported the return to my desktop. *I went to computer that could not open return (..this part may not matter) and imported the return from desktop. ATX created a copy with the imported return. I opened the copy and deleted the original. All my work that was previously done is still in there and I can work in it from both workstations. *I does matter. You have to import from a separate workstation than the one you created the import from This is not my issue. Returns with the FAM issue cannot be opened on any computer in the network. Currently the only fix I have found is to totally recreate the return as if it had never existed. We have about 25 in this condition. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.