Dan Posted December 25, 2008 Report Share Posted December 25, 2008 Is the MyATX web site down today (12/25/08)? KC, are you able to get into the web site today? I get the error message, "This web site has encountered an error." Quote Link to comment Share on other sites More sharing options...
Dan Posted December 25, 2008 Author Report Share Posted December 25, 2008 Is anyone able to get on the web site today? (2/25/08) Quote Link to comment Share on other sites More sharing options...
Lloyd Hudson Posted December 25, 2008 Report Share Posted December 25, 2008 Is anyone able to get on the web site today? (2/25/08) Website is down. I am unable to get to it either, probably froze all its megabits. Quote Link to comment Share on other sites More sharing options...
Dan Posted December 26, 2008 Author Report Share Posted December 26, 2008 Are Lloyd and I the only ones that can't get on the ATX website? Quote Link to comment Share on other sites More sharing options...
JohnH Posted December 26, 2008 Report Share Posted December 26, 2008 I got the same error message yesterday (Dec 25), but was able to sign on to it this morning. Quote Link to comment Share on other sites More sharing options...
Edward Posted December 26, 2008 Report Share Posted December 26, 2008 From ATX Support: Customer Care Holiday Closings: Customer Care closes at 6pm Wed, Dec 24th and reopens Monday Dec 29th at 8am. We will also close at 6pm Wed, 31 Dec and reopen MOnday January 5th at 8am. Quote Link to comment Share on other sites More sharing options...
Dan Posted December 26, 2008 Author Report Share Posted December 26, 2008 I was able to log on to the MyATX web site today. (12/26/08) Thanks to those that responded. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted December 27, 2008 Report Share Posted December 27, 2008 I got in. Quote Link to comment Share on other sites More sharing options...
Gordy from NM Posted January 1, 2009 Report Share Posted January 1, 2009 As of 2:21pm MST, I am getting an error message of "Padding is invalid and cannot be removed." Can someone tell me what that even means!? Quote Link to comment Share on other sites More sharing options...
TAXBILLY Posted January 1, 2009 Report Share Posted January 1, 2009 There's lots of info on google about this but it's over my head. Maybe Kyle, Mel or Roger can explain it in layman's terms. taxbilly Quote Link to comment Share on other sites More sharing options...
bostoncpa Posted January 1, 2009 Report Share Posted January 1, 2009 As of 2:21pm MST, I am getting an error message of "Padding is invalid and cannot be removed." Can someone tell me what that even means!? I ran into this one time, and when I called tech support, they had me close the browser and re-open it. They said something about it being caught between two sessions, because I had a bad cookie or something. But whatever it was, it worked for me. Quote Link to comment Share on other sites More sharing options...
Lion EA Posted January 1, 2009 Report Share Posted January 1, 2009 I like to try closing and reopening first, the browser, software, whatever seems to be the problem. Next, it's a warm boot. Then, it's a cold boot. After that, I'm on the telephone. Now I have Kyle and his colleagues on my side, well on the telephone and on my computer while I keep hands off to not make the problem worse. Quote Link to comment Share on other sites More sharing options...
GeneInAlabama Posted January 1, 2009 Report Share Posted January 1, 2009 What is a warm boot and a cold boot. I have never heard these terms before, but I assume a warm boot is when you hit the restart button and a cold boot is when you turn the computer off and then start it. Does it make a difference which way you do it? The more I learn, the more I don't know. I can't afford to learn very much more. Quote Link to comment Share on other sites More sharing options...
Lion EA Posted January 1, 2009 Report Share Posted January 1, 2009 Your guesses are my understanding. A warm boot restarts Windows, but a problem could be occurring outside Windows. A cold boot turns off the computer, waits a minute, and turns it back on. I'm undoubtedly giving away my age with that terminology. It's the old Ctrl-Alt-Delete vs. turning off the hardware, waiting for the hard drive to stop, and turning the computer back on. I've heard it called a hard boot. When all else fails, reboot. And then, call for help! Quote Link to comment Share on other sites More sharing options...
mcb39 Posted January 2, 2009 Report Share Posted January 2, 2009 Your guesses are my understanding. A warm boot restarts Windows, but a problem could be occurring outside Windows. A cold boot turns off the computer, waits a minute, and turns it back on. I'm undoubtedly giving away my age with that terminology. It's the old Ctrl-Alt-Delete vs. turning off the hardware, waiting for the hard drive to stop, and turning the computer back on. I've heard it called a hard boot. When all else fails, reboot. And then, call for help! Lion, all of your boots are exactly correct. So, am showing my age also. Last week I had to resort to Ctrl-Alt-Delete to find out which program was messing up. Someone tried to send me a Trojan Horse, which Nortons intercepted, but resulted in a corrupt e-mail. Had to rebuild and clean out my e-mail account. Keeping everything up to date and current backups is SO important. Quote Link to comment Share on other sites More sharing options...
TAXBILLY Posted January 2, 2009 Report Share Posted January 2, 2009 I find AVG is pretty good and it's free! taxbilly Quote Link to comment Share on other sites More sharing options...
Lion EA Posted January 2, 2009 Report Share Posted January 2, 2009 My virtual computer guy (VMS that I've raved about before) just called me this morning to schedule a time to do a PC clean up before tax season gets crazy, make sure my anti-virus and spyware's up to date, do a sweep, etc. I'm glad he reminded me. And, I'm backing up automatically to their secure server as well as to my external hard drive since using them. The peace of mind alone is worth every penny. Love their service. Quote Link to comment Share on other sites More sharing options...
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