I can't get 2020 or 2021 to work

[schirallicpa]

I have uninstalled and reinstalled the programs 3 times.  I don't know what else to do.  Any tips or tricks.  I need to get some older returns done so this would be quite nice to have programs that work.  2018 works.  2019 works.  2022 works.  The COVID years happen to be MIA on my computer. I hope this isn't a vax issue...........

[mcb39]

I can't help you other than to say that I just prepared returns on both 20 and 21 Max, using the programs which were already installed on my working computer.  You didn't mention which program you were using.

[mcb39]

Just now, mcb39 said:

I can't help you other than to say that I just prepared returns on both 20 and 21 Max, using the programs which were already installed on my working computer.  You didn't mention which program you were using.

In addition, both programs updated when I opened them.  I did have to create a new password, therefore having to enter the installation codes.  Good Luck to you.

[BulldogTom]

2 hours ago, schirallicpa said:

I have uninstalled and reinstalled the programs 3 times.  I don't know what else to do.  Any tips or tricks.  I need to get some older returns done so this would be quite nice to have programs that work.  2018 works.  2019 works.  2022 works.  The COVID years happen to be MIA on my computer. I hope this isn't a vax issue...........

I am not a techy type, so take this with a grain of salt.   But I have found that the issue when the software won't open is the database is not started, or it needs to be restarted.   If you can get to your control panel, check the status of the database for the year in question and the year before the year in question (for some reason if the year before you want to use does not have a running database the year you want will sometimes give you trouble).   

If that does not work, ask @Abby Normal    That is what I do when I need to confess my ignorance.

Tom
Longview, TX

[schirallicpa]

12 hours ago, BulldogTom said:

If you can get to your control panel, check the status of the database for the year in question and the year before the year in question

Thank you for your suggestion.  I have no idea how to do that.......  The error box that comes up says "can't connect to server."  And - yes - using MAX.

[jklcpa]

Some suggestions:

1. Run Admin Console

2. Make sure your ATX server is running.

3. Make sure your AV isn't blocking some file or process with those years.  You may want to check for any files to excluded from the AV. Maybe start with whatever files or processes you have excluded in your AV, if any, and see if similar is excluded for 2020 and 2021.

[mcb39]

16 minutes ago, schirallicpa said:

Thank you for your suggestion.  I have no idea how to do that.......  The error box that comes up says "can't connect to server."  And - yes - using MAX.

I am stand alone and not networked.

[mcb39]

3 minutes ago, jklcpa said:

 

3. Make sure your AV isn't blocking some file or process with those years.  You may want to check for any files to excluded from the AV. Maybe start with whatever files or processes you have excluded in your AV, if any, and see if similar is excluded for 2020 and 2021.

Yes, shutting off your AV for five minutes or more might just do the trick.

[jklcpa]

To be clear, the "ATX server" is a piece of software installed on your machines that needs to be running for the program to start. It has nothing to do with the term "server" used where hardware is designated as the server in networked installation (vs standalone). This is also different than the server at the processing center that the ATX program connects to via the internet. 

[GLGACCT]

Try this to open task manager on your computer:

Hit Ctrl Alt Del

Select Task Manager

Look for ATX Server 2020 and ATX Server 2021

Right click on one at a time

Select End Task

Exit Task Manager

Open ATX 2020 it should work

 

[Abby Normal]

Restarting your computer might fix it. Sometimes ATX is already running but hung up. You could also kill the ATX program in Task Manager. 

Turning off security software is the next step. If that fixes it, you need to add exceptions for ATX to your security software. 

If none of that works, call support.