"Thank you for your concerns. Be assured that we make every effort to respond to all customer requests promptly with the suggestion that you engage other levels of our bureacuracy. We have many levels to enable you to express your feelings. We are always aware of how important your feelings are. You have a right to express your feelings and we try extra hard to accomodate your feelings. We know how you feel - we've felt that way ourselves. Remember that we are all about feeling. We concentrate on feeling even more than caring. What does that mean, you ask? Well, we really don't care, but sometimes we feel bad about not caring."