Kathy, remind your sales rep that it costs more to lure in a new customer than to keep a current customer. You may have to threaten to walk away; have a software to cite, such as TaxAct, and their price to quote. Push back.
Yep, I get upset too...then I look at what I am getting, what the software does for me, and what the cost of alternatives are (not just in $$ but also in time learning the new systems) and I just swallow hard an charge my credit card.
Tom
I can't help but think all the EIPs and ACTC caused much of the phone misery. And Congress deciding to exempt $10,200 of unemployment from tax DURING tax season, whoo boy. Not saying they will have more time without those happening, but they will have more time without those happening. Everything will be smooth sailing now. /s