April 2021, client filed her 2020 1040.
August 2021, client receives CP10 stating irs changed return and overpayment applied to 2021 was reduced from $14K to $7K. Other than a vague statement about charitable contributions, the CP10 doesn't state what the changes were or why changes were made. No calculations of the changes were included with the notice. If I recalculate her return limiting charitable contributions to 60% of her AGI instead of the 100% allowed by the CARES act, I get close to the numbers on the CP10.
August 2021, I write the irs asking for details as to what they changed on the return and why. I also stated the limit on charitable deduction was calculated correctly according to the CARES act and included the limitation worksheet that was also included with the original return.
So far, the client has received 4 letters stating the irs needs 60 more days to reply to our inquiry. So last week I got a POA from her and called the irs. Got through fairly easily but the agent disconnected me after getting the POA off the fax machine. Called back, again getting through fairly easily and again getting disconnected about 10 minutes after the agent put me on hold to get the POA off the fax machine. Called a third time. Got through fairly easily. Agent asked if I had POA. Told her I've faxed it twice today but the agents disconnected me. She states, "we're having a problem where the phone system disconnects everyone we put on hold". I respond, "have you considered not putting people on hold?" while refraining from telling her what I really think and wondering why it would take until 3pm to figure out you have this problem.
An hour on the phone with the lady and I can't get her to agree that if the irs changed a return, then it's ridiculous that the irs needs any time, much less 16 months, to tell the taxpayer what the changes were and why the return was changed. She has no way to figure out what the changes were but tells me, "it looks like a letter went out yesterday requesting 60 more days to investigate the matter and you need to wait to receive a response".