My entire practice is internet based. I do not have any office appoiintments, therefore, they all complete the Tax Organizer. I have transferred the ATX organizer to an Excel document. It is a little long and I am in the process of shortening it up. Last years organizer was 26 pages, including the intro letter, the two pages of questions and two pages of clergy info. All my communications is also via e-mail. I generally do not answer phone calls (emergency calls yes. I do give all clients my phone number). If I get a call, generally off a recorder, I usually just send an e-mail response. There has been no real resistance to this and it also gives me a written record of the questions and answers to all queries, regardless of how I received it.