Lee B Posted February 2, 2014 Report Share Posted February 2, 2014 Joe, In order to find the files you have unhide the files because Carbonite won't backup hidden files. However running ATX with unhidden files may be problematic. You may have to change to a different backup. Hopefully some else that knows more about this than I do will post. Also, there are several different threads about this problem on the ATX Board. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 2, 2014 Author Report Share Posted February 2, 2014 Joe, check your messages. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 3, 2014 Author Report Share Posted February 3, 2014 Must be the case that most of the people with issues have them corrected. Only 3 people took me up on my offer on Saturday. I was able to provide some good assistance to those folks. Unless I get an unexpected break in my schedule, that much time to assist will probably not be available till May. I will try to help on here as much as possible. Quote Link to comment Share on other sites More sharing options...
Yardley CPA Posted February 3, 2014 Report Share Posted February 3, 2014 I just PM'd you, Jack. Quote Link to comment Share on other sites More sharing options...
Randall Posted February 3, 2014 Report Share Posted February 3, 2014 I've not noticed the problem so far. I recently updated the program and have version 13.2.500.9. Not sure if that fixed the problem but I haven't noticed my HD being eaten alive yet. Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted February 5, 2014 Report Share Posted February 5, 2014 Just did my first backup with the new program. It takes up 753 mb on my flash drive. I have 40 returns on the program this year. Last years backup of 211 returns took up 253 mb. Time to backup was approx. 20 minutes. Seems to be good to go. Just a little time consuming. I assume as I backup to the device now, I won't have as many returns, payers, and rates to backup for the first time, so it will go faster. Tom Hollister, CA Quote Link to comment Share on other sites More sharing options...
Randall Posted February 5, 2014 Report Share Posted February 5, 2014 I spoke too soon earlier when I said I didn't see this problem. Seems that my backup file was hidden. Anyway, I only had about 7 returns and it took 3.3gb. I updated program yesterday. Not sure how it's working now. I'm wondering if I copy existing backup to flashdrive, delete the backup on HD and then redo backup in the new updated program, it will use less space for already existing returns. Just thought I'd ask for comments before trying it. Quote Link to comment Share on other sites More sharing options...
Richcpaman Posted February 5, 2014 Report Share Posted February 5, 2014 Jack: Simple question about this problem. I downloaded the new patch yesterday. But I only have 20+ clients in ATX2013 right now. If they worked on that backup problem, with the next hidden backup that ATX does delete the "extra" bigger files that used to exist? Or does that data become an "orphan" and is never used? My HD has lots of space, and I am not concerned, but if things were tight, then it could be an issue. Would a DeFrag clean some of it out? Rich Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 5, 2014 Author Report Share Posted February 5, 2014 I spoke too soon earlier when I said I didn't see this problem. Seems that my backup file was hidden. Anyway, I only had about 7 returns and it took 3.3gb. I updated program yesterday. Not sure how it's working now. I'm wondering if I copy existing backup to flashdrive, delete the backup on HD and then redo backup in the new updated program, it will use less space for already existing returns. Just thought I'd ask for comments before trying it. DO NOT DELETE THE "HIDDEN" BACKUP FILE. Leave it alone. The program update is supposed to clean out the unneeded data in the backup file. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 5, 2014 Author Report Share Posted February 5, 2014 Jack: Simple question about this problem. I downloaded the new patch yesterday. But I only have 20+ clients in ATX2013 right now. If they worked on that backup problem, with the next hidden backup that ATX does delete the "extra" bigger files that used to exist? Or does that data become an "orphan" and is never used? My HD has lots of space, and I am not concerned, but if things were tight, then it could be an issue. Would a DeFrag clean some of it out? Rich What "patch" are you referring to? Quote Link to comment Share on other sites More sharing options...
Randall Posted February 5, 2014 Report Share Posted February 5, 2014 Thanks Jack. I see that the program did clean it up. The space went from 3.3gb to about 300-400mb. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted February 5, 2014 Report Share Posted February 5, 2014 I was out Saturday afternoon and my internet went down Sunday morning. I just got the computer back up and running late last night after having to take apart my entire system so the repairman could get to the jacks since I had to move my desk. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted February 5, 2014 Report Share Posted February 5, 2014 And.....the new update just installed. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 6, 2014 Author Report Share Posted February 6, 2014 For those following this issue, the 13.3 update CORRECTS the backup file size issue. Install the update on ALL computers. 2 Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 7, 2014 Report Share Posted February 7, 2014 Are you able to apply updates to the server? I think on our server there is no application icon. Does this sound right? Quote Link to comment Share on other sites More sharing options...
Gileam Posted February 8, 2014 Report Share Posted February 8, 2014 You would download the 13.3 update and run that on the server. That will update the server install. Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 8, 2014 Report Share Posted February 8, 2014 You would download the 13.3 update and run that on the server. That will update the server install. This might fix some other issues. Quote Link to comment Share on other sites More sharing options...
Gileam Posted February 8, 2014 Report Share Posted February 8, 2014 The one thing that needs to be expressed after each update. A loud voice needs to come from the speakers. "Thou shalt run the update on the server and the workstations" More than a few people forget to do this. 1 Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 8, 2014 Report Share Posted February 8, 2014 My mistake is that I assumed it had a built in update tool since it has no desktop. Quote Link to comment Share on other sites More sharing options...
Gileam Posted February 8, 2014 Report Share Posted February 8, 2014 Yeah I agree that is the problem. I just think of the network that atx uses now is best described as Standalone with Telephone They are their own program, but they call someone else for their information. So they all have to be updated individually. 2 Quote Link to comment Share on other sites More sharing options...
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