jshtax Posted February 1, 2014 Report Share Posted February 1, 2014 Software eventually works but at random times a box pops up saying it can't connect to server. Is this something we need to keep an eye on? Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted February 1, 2014 Report Share Posted February 1, 2014 Make sure your computer does not sleep or hibernate. If the computer goes to sleep, when you wake it up, ATX does not always wake up, causing that problem. I have never had that problem, but it has been discussed on the other forum. 1 Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 1, 2014 Report Share Posted February 1, 2014 Have not had that issue. Perhaps someone else can jump in here. Quote Link to comment Share on other sites More sharing options...
Dan Posted February 1, 2014 Report Share Posted February 1, 2014 I had that same problem with my dell laptop running windows 7 pro that I purchased a few years ago. I purchased a new dell computer, an Optiplex 9020 Mini Tower computer and the ATX program works great on it. I am not sure how I installed the ATX program on my laptop, whether by disk or through the web download. On the new computer I installed it with the disk. I also agree with Deb. Quote Link to comment Share on other sites More sharing options...
The Kidd Posted February 1, 2014 Report Share Posted February 1, 2014 I'm assuming you are still connected to three internet. Do try to restart it. Some programs lose connection when the computer goes to sleep. Also have you tried to restart it. update the latest patch. The last thing is to go into properties and connection. But I'm unsure of the step by step. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 1, 2014 Report Share Posted February 1, 2014 The problem will be addressed in the next program update scheduled for Thursday, Feb. 5, 2014. Just click retry until then. Make sure all of the systems in your network (or your standalone) are set to never hibernate, and the hard drive never to sleep. This information directly from the developers at ATX. (I am connected!!) Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 1, 2014 Report Share Posted February 1, 2014 Make sure your computer does not sleep or hibernate. If the computer goes to sleep, when you wake it up, ATX does not always wake up, causing that problem. I have never had that problem, but it has been discussed on the other forum.My IT person has always cautioned me to NEVER let my computer go to sleep. He always says if you have a laptop, work with it plugged in as much as possible and shut off the sleep mode and avoid hibernation as much as you can. Causes all sorts of problems. 1 Quote Link to comment Share on other sites More sharing options...
Gileam Posted February 1, 2014 Report Share Posted February 1, 2014 The problems that it creates is cause windows can manage the device's power functions. You can disable this in device manager. The Wake on Lan feature is for something else. But go into device manager and there is a little checkmark next to Allow windows to control the power to this device. Remove that and a lot of those issues goes away. Sometimes the device never turns back on when this is enabled. Restarting it will fix it but removing that checkmark will fix it also. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted February 1, 2014 Report Share Posted February 1, 2014 Can't access the program urg!!!!! because of that message!!! Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 1, 2014 Report Share Posted February 1, 2014 Can't access the program urg!!!!! because of that message!!! Standalone or network? If network, make sure the server machine is up and running. Quote Link to comment Share on other sites More sharing options...
Gileam Posted February 1, 2014 Report Share Posted February 1, 2014 Not only that but make sure the service is running by going to run and typing in services.msc. Look for the ATX service and see if its running. If it is just try restarting the service. You can accomplish this by clicking on it and choosing Restart. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted February 1, 2014 Report Share Posted February 1, 2014 Standalone or network? If network, make sure the server machine is up and running. Standalone, I manage to open it after various restarts of the computer. Quote Link to comment Share on other sites More sharing options...
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