Indeed. For me, I get many inquiries asking how to do things which are not allowed. I stick to the rules, then get told I am inflexible. Or, as happened earlier today, someone asks about starting to use my payroll software, and based on their questions, I ask if they have any experience or training, and when they say no, I suggest they will be better of hiring out their payroll until they can gain experience and training. Usually goes over well enough, but some try to make me license to them, which I refuse, because I am not in the business of teaching payroll accounting. It is one of my exceptions to there being a price where anyone is worth having as a customer.