I agree that they need to find a better way. I have had lots of clients receive letters on this matter, most of whom didn't take any education credits either. The IRS instructions in the education pubs say you don't have to report anything. Yet when the 1098Ts show lower amounts than the Qs, the IRS computers get in gear. I believe that now that education credits are refundable and the expected fraud has ballooned, the whole education landscape is being targeted. Unlike NECPA, I had to provide account transcripts from the schools, but all of the 529 distributions were eventually allowed. I understand that you can request the 529 plan trustee to pay the school directly, but I don't know if that would help with the reporting discrepancies. Never had a client do it.