jklcpa

I'm dead in the water with this program. Opens, network update box pops up, program shuts down. ERRRRRR!

Just have to say that my problem is still with me, unresolved. Lots of other people on the other forum having the issue as well. No solution yet. I can't work on any return at all. This network update box is popping up at random times and then shuts the program down. One user was in the middle of transmitting an efile when it happened. Now that's really comforting to hear!

I had that same issue as the OP after installing update 12.5. Late last night I reinstalled the update again simply by clicking on the desktop icon again. I didn't download it a second time from the website, just used the same one I had used the first time around. Somehow everything is working now and the program no longer things I'm on a network. My program is installed as a standalone. Nope, still not fixed. The "network update" box is still popping up at random times and shutting me down. I can't work on returns like this at all.

Opened the program, still getting the block about being on a network, clicking ok shuts the program down. Restarted & all seemed ok. Tried opening one of the returns and when the box came up about some forms not yet being available, the same network box is again popping up. Clicking OK is the only option and it shuts the program down. Unacceptable! I can't even get past the opening of the return to work on anything now. ETA: I reinstalled update 12.5 again. Now everything seems to be working...for now...and the program no longer thinks I'm running on a network. The "About" menu selection does show that it's a standalone installation. I have no idea how this glitch happened. There weren't any choices to be made when running the update. Weird. ETA again - still now working. This is maddening.

Argo, if you have the 2011 archive disk or your install codes, you can put the 2011 ATX program on your new machine and restore all your tax returns from last year, if you backed them up or exported them to somewhere other than the dead laptop. Then you should be able to roll to 2012, yes?

MAS and Jack, my initial install was a stand alone installation, so I'm not sure why I got the message. It hasn't reappeared so I think my setup is OK. Things seem to be working as they should, although I only have one return on so far. My first client is coming in on Saturday, a very easy return with multi state being the only issue.

OK, I got the update, installed it, rebooted the computer. Program starts, so far so good. Then I did an update to get forms updated. 32 forms updated and processed 100%. All looked good. Opened a return, closed the return. Still good...and then a box pops up with this message: Network Update An application update has been applied to the network. A restart of your application is required to apply this update to your workstation. If you have any unsaved changes, you will be prompted to save OK I hope this is a generic message. I don't run the program on a network. Single user, running Win 7 Ultimate 64-bit with 12 GB ram & Intel i7-2600 processor.

That's really nice, Jack, good for you. I just downloaded from the ATX site. The first attempt failed to download anything, said it couldn't be completed. The second attempt appeared to download, security scanned it automatically, icon appeared on the desktop. Double click to open and it says it's a partial download.

Joan, it scares me too and I haven't tried the download directly from ATX's site. In another thread Frannie said her program was working fine before the update and now it isn't.

I've been loyal to ATX for about 15 years, but I'm in the fed up camp. Even if this turns out good later on in the season, I'm seriously considering going to Drake. I do just enough of a little bit of everything and need research tools too, so I each year I purchase MAX. This year with the early renewal discount the MAX program cost me $1700. Drake's full program including the write-up software so to process W-2s and payroll returns would have been $200 less than the discounted ATX. I'm also wondering if by splitting out the payroll/w-2 program, that CCH will be charging for this separately in the future.

MAS, were you seeing anything happening on your screen? I tried a little while ago and the update screen got down to the downloading program update line and it said downloading 0 of 1 and the bar at the top was 0% complete. Nothing seemed to be happening and pressing the cancel button did nothing. I shut the program down through the task manager.

I think I did that same thing in a prior year when I was installing the program on my laptop and thought I needed security on that machine (I don't have employees). I was able to get into the program like Frannie and Jack have suggested. Hopefully a tech can help you access that part of the database, but if not and since you haven't done many returns yet, you might have to back up the returns you've worked on so far, uninstall and reinstall the program as opposed to being on hold with technical. You'll loose whatever you've customized though. .

ebillimoria - go to Preferences menu, then click on Client Communications. The first section contains check boxes to include cover sheets and other items to include as defaults.

My files created properly and it took me a few minutes to remember where the program puts them: C: Program files(x86) Payroll 2012 W2 Efiles From there, each client will have its own folder. There should be 2 *.asc files, one for federal and one for state (if you created a state set) and a zipped file too. Be sure you are looking in the "Program files(x86)" and not the plain "Program files" foIder. If you still can't file them, I'd do a search as NECPA suggests.

Catherine, just hit ok or whatever choice is in that message block about the Accuwage. I downloaded it from SSA to my desktop but I also keep getting the message. I think it's only a warning reminding you to test the file with Accuwage before uploading to SSA. Create the efile, test it from your Accuwage from your desktop, then submit. I've already submitted a few with no problems.

I rollover shortly before the client arrives for their appt or when I receive their info in the mail. In that way, the "created" date in the manager also serves as my date received.

I don't think any administrator here is gonig to remove the post. It is a legitimate complaint that a lot of users are expressing right now. I'm feeling the same as the 2 posters above right now. I've been with ATX since the beginning, but I'm not sure at this point if I'll continue as a CCH customer in future. I feel stuck right now being already into the season and I don't want to learn a new software program at this point or go through file conversions. I hope you do know that this is an unofficial ATX forum that was started by long time users, and we don't have anything to do with CCH except that we purchase the program. The official ATX site is accessed through the ATX webpage by clicking on MyATX. Just thought I'd mention it since it seems there've been a couple of new people that thought this was official one. ETA: - I paid for the program with the early renewal discount in May or June. Anyone want to venture a guess about getting a refund now?

Getting a PTIN used to be free. Then came the RTRP program and the PTIN fee or its renewal was supposed to help pay for instituting and monitoring it the program. It's one more fee that I'd like to not have to pay.

JB, do you have your program set to update automatically when it starts up? Perhaps it is because there are more files to be updated at the 5:30pm startup after the program has been idle for those 24 hrs and the on the recheck an hour later there aren't any updates or less of them. I finally set my update preference to manual because I was having major problems with my internet connection being knocked offline due to needing new outdoor cable installed, and the cable company having some now-resolved interference in their lines. I don't know about this year's program, I'm assuming it is the same as the 2011 program that needed internet connectivity at startup if the update was set to automatic, otherwise the program wouldn't start.

I've always done overrides for the exemption each year too. With your post though, I thought maybe I'd missed something. At least the AMT exemption will be a known amount from now on.

Joan, would you mind giving a brief example of something you feel Drake might not handle easily? I've been with ATX since the beginning when the tiger first roared (what's that, about 15 years now?), but for the past several years I've thought about switching to Drake. So far I've only rolled over a test return because I don't have any really simple returns, and I'm not using the program because no one has come in yet. After reading some of the other posts, I'm dreading this season more than ever. To KC, in another post you mentioned getting the software after the season ends. Would the user then rework existing returns on a practice basis and as a tool to learn and test, or why would this be beneficial to get the prior year program? Or to do conversions well in advance of next year?

Joan, does your planner have the updated AMT exemption amounts? I just ran an update of 2011 a few minutes ago and my planner still has the old amounts. I didn't think ATX was updating the 2011 program any more now that 2012 has been released. The AMT was an issue for many of my planning clients too. ETA: my 1040 planner form is version 22.

Joan is correct. No I don't work for ATX, just a user and a member of this forum. You will find the official ATX forum from the MyATX on the ATX web page.

Maybe the software isn't working for you because you are using it in a way it isn't designed to work, even though you've managed to do these things for the last 7 years. And I have to say that this forum isn't ATX customer service, and you have no business demanding that anyone here answer any of your questions, especially after a whopping 7 posts in total. Pretty nervy of you!

Go to Preferences menu, then click on Client Communications. The first section contains check boxes to include cover sheets and other items to include as defaults.