So i received a call from my rep this past Friday, and she wanted to know if I was going to renew for 2019. i asked if CCH was going to fix the 199A calculation. She asked, what do you mean? I told her that I find it ridiculous that the calc isn't automatic. You already have all of my information for performing the calc. you have the income, you have the retirement info, the SE calc, the fixed assets info. She said no one else had complained about the calc not being automatic. I said I find that hard to believe. You must have more types of clients that it pertains to. She said I could upgrade to Advantage to get the advance calculations. I said you are out of your mind that I would pay about $2400 more to upgrade to something I mostly do not need.
I told her that beside the 199a calc, your phone system is completely unacceptable! I was on hold for 2 hours 38 minutes just to get a rep to unhang two efiles that would not go thru. Please tell me that others have voiced that concern also and she said yes. So basically I am paying you to cause me frustration. Nothing that they will work on it.... just nothing
I told her Drake could perform the calc and they answer their phones. Her response was are you sure Drake does that? Not we are addressing it, but poo pooing the competition. I kid you not she was writing down the 199a calc to ask about why ATX wouldn't perform the calc and to see if it is going to in the future.
She is supposed to call me back next week.