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Sounds like she gave info to the scammers! File on paper with the covering rejection notice and Form 14039 and requested attachments. Police report. Consumer Protection in her state. FTC.gov/IDtheft has some good information on all the things to do. Apply for an IP PIN. Place fraud alerts with all credit agencies. Order credit reports to report errors. Freeze all credit. SSA. www.irs.gov/identitytheft.

You say that you are not able to restore the old files. There are places that specialize in doing that. Unless the hard drive is badly damaged, the files written over, or the disc wiped clean, the files should still be there, even if they have been deleted.

Michael, thanks for explaining. Many of us probably don't know how drastically life for those in and around NYC and other metro areas has changed or the extent of limitations you are dealing with. I knew nothing of buildings being sealed.

Just coming back to support what others are reporting now. This same client went back in this morning and completed the process of entering their bank account information. They first entered the '0" and didn't check either button. That did not work. Then they chose the "Refund" button and entered "0" as the amount. It worked fine. One thing I will mention for clients who aren't able to get past the first screen. The abbreviations for "Street", "Circle", "Boulevard", "Drive" , etc must conform to the USPS guidelines. That's true even if the original return used them incorrectly. So anyone who keeps failing the initial screen should jump over to the USPS Zip code lookup and verify that the address they are entering conforms to those guidelines.

Thanks Judy. That is exactly what I did, but it still has to be paper filed, because her SSN is missing. I typed "Not known' into that space and " Unknown" for Income. I have asked him to try to and get the SSN. The worst of it is they have a son who lives with him, but she keeps claiming him on her return. I told him what he had to do to prove the boy lives with him, but he says he doesn't want the hassle. Se la vie.

Sorry for the edit, cbslee. The person you quoted responded to something other than was asked or something like that, and I was asked to hide those responses. In doing that, the post wouldn't have made sense to leave in where you quoted that person in your post above, so sorry if that caused some consternation. I did the best I could with the cleanup and still keep the correct answers intact.

One thing that I am 100% sure is that the checks are being processed. That was the one thing that got done during the 5 week budget shutdown and the gov't needs the money now more than ever.

The problem with APO's is that they get changed frequently and after a certain length of time they get dropped. This might be the case here. DPO's are less likely to change.

I is not always so simple. There are some special rules for name controls: The ampersand (&) and hyphen (-) are the only special characters allowed in the name control. The name control can have fewer, but no more than four characters. Spaces or blanks are not part of a name control. For example, the name control for Joe Doe Trucking is JOED. The word “The” at the beginning of your business name is not used in your name control. Blanks may be present only at the end of the name control. Do not include "dba" as part of the name control. Other entities and Foreign names have other rules. See Pub 4164, starting around page 175.

I have a client whose returns for the last 3 years have been rejected and had to be paper filed because someone had used his SSN and name on a tax return. It turns out, his father was claiming him as a dependent even though son is in his forties. I prepped his returns for a while, so it happened after that. The father is a little strange, completely paranoid. He used to carry his tax papers and computer around with him on a suitcase cart, because he told me that people go into his apartment and move things around so he couldn't find them. It was all part of a scheme by the landlord who wanted to get him to move out so the rent could be raised in rent controlled SF. This included playing loud sounds and flashing lights at night to keep him up. The next time I saw me he told me his computer had been stolen right off the cart in a supermarket.

Thank you so much for the info and suggestion.

Thank you for the info.! I will use last four letters of company name as name control then. will see if efile goes through. Thank you!

I did a manual forms update. That worked. I have the form now.

I see it.

Hmmm, I was able to get a 2020 first quarter 941. But that was 2 weeks ago. Tom Modesto, cA