Here is part of my reply. "If you are making some sort of implication I have to give you something, you are on your own. You and your client are more than able to find another option. What is your FEIN and PTIN? Would you want the message you sent, with the ultimatum, shared? Say with the public, or your licensing entity? I mean really, what did you expect to get with such a threat? If you cannot make heads and tails out of printed reports a client sends you, or you are not making enough or able to charge enough to cover the software you need, why are you expecting something free (which you are going to use to make money) from us? Do you work for free?"
I am omitting a screen image of their online ad (as an accountant/EA).
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Received this back today "I am sorry I did not mean to be rude or threatening at all."
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blah blah. I don't buy it. I don't have a great way to figure out which customer, nor am I going to ask the 5 possibilities - although I thought about it -I wish I knew, as I would ask them why they retain someone who tried to bully me.