These situations are always tough, because when a client really needs the money and they don't realize they could lose nearly half of the withdrawal due to Fed & St taxes and penalty it is really depressing to them when we tell them the reality.
The sales people should tell them what could happen, and to be sure they have plenty of money in reserve, especially in the early years of the contract when mostly interest is paid out. But I am sure it may only be mentioned briefly or not at all, why jeopardize a sale and a larger commission. Those are the people who need Rita's special hug.