Thank you for the information! From the outside, at least, it looks like you could not possibly have stepped on sensitive toes with what you posted, as there was nothing that we could not have guessed on our own. The most promising bit was the interest in customer relations. Now, if they can translate that from interest in sales to interest in actual _service_, that will be even better! Keep reminding them that the first sale is easy -- but they lose _all_ future sales to that person/firm with poor _service_. All they gain is ill-will that is widely shared with others.
Catherine