Well, you were right after all about those cancelled check copies I sent to IRS. Instead of hurrying things up, zeroing out the accounts, and calming the clients down, today one of them brought in another IRS letter which states: "We received one of the following items: Correspondence, Telephone Inquiry, Payment, Response to our notice, (etc., etc.). We're working on your account. In order to provide a complete response, we need an additional 45 days to let you know what action we are taking on your account...". This, of course, means nothing except the wheels are grinding at a maddening snail's pace, but it sounds ominous to the client ("What are they gonna do to me?")
This...to record a payment. I shudder to think if it had been a real tax problem...
Now all I have to do is pacify three more people when they get their letters....