I was remote supporting a client for QuickBooks this morning, and after I deleted his duplicate transaction, he asks, 'can you check my backup to make sure my QuickBooks data file is being backed up?'
First I looked in QB and it was not prompting for a backup every time you close, so I set that up to back up to his documents folder. When you upgrade QB, your backup settings and some print settings (like check font) do not rollover with your data file. Who knows where Intuit even stores that info. QB should walk you through the backup options the first time you close any new or rolled over data file.
The I looked at his CrashPlanPro backup settings and it defaulted to backing up only his user profile. Well, QB uses the Public user profile to store the data file so his QB data file was not even being backed up. He had gone an entire year with zero backups of his QB data!
Why, after 40+ years of computer use, software companies haven't agreed upon a single location where all data and user configuration settings are stored so backups can be easily done is a testament to our stupidity.
I have several programs that store data in the user folders. Some (like ATX) store it in a hidden system folder (Brilliant!) and others store data and/or settings in the program folder.
I'm lucky to have been involved with computers since the mid-70s, but the average user shouldn't have to be a detective to find out where their data and settings are stored and then make sure those locations are included in the backups!