When my CS Rep from ATX called me she quoted the usual, 10% discount, at which time I said, 'no that is not good enough'. You have to ASK for whatever discount you need. Of course, the CS rep is not going to immediately agree to it (like working with a car salesman and their finance director); they will go back to their Supervisor, relay your request, get back to you, etc......
I received the 4/9 renewal reflecting the usual 10% discount. I am STILL WAITING for my CS rep to send me the email with the discount that was negotiated. She wanted me to pay right then and there, which I declined to do. I will wait until at least the discount deadline before I pay.