TAXMAN Posted November 22, 2013 Report Share Posted November 22, 2013 I received a renewal notice at full price and no defferred payment after being a customer since they began way back. Anyone else experience this or what renewal notice have been able to obtain? Quote Link to comment Share on other sites More sharing options...
JRS Posted November 22, 2013 Report Share Posted November 22, 2013 My client base has been reducing itself by "natural causes" for the last few years. Two or three years ago I went to " pay per return." After "the add ons" my renewal was $100 more than last year AND I was told, via email, no early discount was available on the PRS system. I never have been contacted to renew. I went with Drake. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 22, 2013 Report Share Posted November 22, 2013 I received a renewal notice at full price and no defferred payment after being a customer since they began way back. Anyone else experience this or what renewal notice have been able to obtain? Probably a standard form letter sent to customers. If you read the posts here people are paying on the average $995 with deferred payment. One poster even gave the name of the sales person by the name of Vankleef (sic) to contact to get the deal. Quote Link to comment Share on other sites More sharing options...
michaelmars Posted November 22, 2013 Report Share Posted November 22, 2013 sucks that buying a tax program is now like buying a car - you have to negotiate and hope you get a good salesperson willing to work with you. At least with a car you can just walk and go to a different dealer. when I was deciding what to do for 2012 I priced lacerate with 2 different sales people and the prices were about $1000 apart. 1 Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 22, 2013 Report Share Posted November 22, 2013 sucks that buying a tax program is now like buying a car - you have to negotiate and hope you get a good salesperson willing to work with you. At least with a car you can just walk and go to a different dealer. when I was deciding what to do for 2012 I priced lacerate with 2 different sales people and the prices were about $1000 apart. In support of Drake i got to tell you that their sales people were only apart by $100. I think Drake gives them that little discretion. Going forward you will have to just tell them that you are ready to walk unless you get a good deal and see what happens. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted November 22, 2013 Report Share Posted November 22, 2013 When I renewed with ATX I was originally quoted the full price, but when I mentioned that I heard they were offering a discount because of last years mess, my rep said oh, you want the promotional rate of 995.00 with the defered payment option, I said I sure do, and that was all there was to it. 2 Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 22, 2013 Report Share Posted November 22, 2013 Don't you think ATX could have gained some trust back by giving the promotional rate to all previous users automatically instead of them having to find out from other sources and asking for it. I call that trickery! 2 Quote Link to comment Share on other sites More sharing options...
JohnH Posted November 22, 2013 Report Share Posted November 22, 2013 It does create a trust issue. Does it make you wonder if maybe they gave a better deal to others, under the condition that they not post it online? 1 Quote Link to comment Share on other sites More sharing options...
Naveen Mohan from New York Posted November 22, 2013 Report Share Posted November 22, 2013 I tried asking for the sales rep mentioned here but my call was automatically routed to the assigned sales person and my sales rep said that all promotions ended on 10/31/2013. When I pressed the issue that I have been a faithful client since 2002, they offered me either 10% discount or deferred payment but not the both and that point it was basically take it or leave it type of situation.. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 22, 2013 Report Share Posted November 22, 2013 Send an e-mail to Mr. Marx letting him know that you have been a long time client. Last year was a disaster and if they care to have you as a client for next season you want the promotional deal or you will consider other options that are readily available. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted November 22, 2013 Report Share Posted November 22, 2013 They took the same hard line with me. Mr. Marx will not respond. Quote Link to comment Share on other sites More sharing options...
jshtax Posted November 22, 2013 Report Share Posted November 22, 2013 They took the same hard line with me. Mr. Marx will not respond. This could be the first negative comment I have seen you make about ATX. Finally pushed too hard did they? Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 22, 2013 Report Share Posted November 22, 2013 I tried asking for the sales rep mentioned here but my call was automatically routed to the assigned sales person and my sales rep said that all promotions ended on 10/31/2013. When I pressed the issue that I have been a faithful client since 2002, they offered me either 10% discount or deferred payment but not the both and that point it was basically take it or leave it type of situation.. With just the 10% discount what was the final price $995?? Quote Link to comment Share on other sites More sharing options...
minkcpa Posted November 22, 2013 Report Share Posted November 22, 2013 My quote for MAX from 7/24/13 was $1249.00 less $353.50 =$995 less 10%. I went deferred and paid $126.87, $69 processing plus sales tax $57.87(refundable if I don't keep program). So you risk a few bucks try it and have a backup. Quote Link to comment Share on other sites More sharing options...
Naveen Mohan from New York Posted November 23, 2013 Report Share Posted November 23, 2013 It was $ 1,124.00 plus 8% sales tax. Even though our sales tax is 7%. The problem is that my zip code divide two counties. One 8% sales tax county and mine 7% sales tax county. I tried to tell them that I live in 7% sales tax county but sales rep said ATX system goes by zip code and my zip code is showing 8% sales tax so that is what I have to pay. . . Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 23, 2013 Report Share Posted November 23, 2013 Did you pay 7% or 8% tax last year? If they want to charge you more this year complain with your full zip code (zip + 4). If it was me I would escalate the matter to get the promotional deal. This means calling and talking to the sales manager or even Mr. Marx if you can get to him. What are folks on the official forum saying about the pricing flexibility? Unless the 10% discount is also temporary, you would be better off waiting for the actual release of the software and finding out from folks here before you put your credit card down. Quote Link to comment Share on other sites More sharing options...
Pacun Posted November 23, 2013 Report Share Posted November 23, 2013 I normally just ask if they have any discounts. If they say no, I call the next day and if I get the same answer, I place the order. I normally wait until December 20th. I don't like when my clients ask for discounts when I don't have any available. I give them the price and I expect to be paid that amount. Quote Link to comment Share on other sites More sharing options...
jklcpa Posted November 23, 2013 Report Share Posted November 23, 2013 What are folks on the official forum saying about the pricing flexibility? Since 10/15 the official forum has been pretty quiet as far as new postings and the number of participants go. I think this forum has had more activity than the official one has had lately. It almost seems deserted. Quote Link to comment Share on other sites More sharing options...
JohnH Posted November 23, 2013 Report Share Posted November 23, 2013 Wonder what would have been the result if they had offered a simple, straightforward discount policy across the board, treating everyone equally. Perhaps something along the lines of 1% for every year you've been a customer, plus 1% for every month you renew early, with a maximum discount of 10% (or 8%, or 12% - whatever they felt they could live with). Retention would probably have been higher and all customers would have known they were on a level playing field. Long-term customers would feel that their loyalty was being rewarded, shorter-term customers would still get some recognition, and everyone would have control over some aspect of their discount by taking the early renewal. Discounts are a shell game, because you cant discount below your target price and stay in business very long. So all companies set their prices taking into account the discounts they know they are going to have to offer to some customers, while being unfair to those who are too timid to ask and thus feel treated unfairly. A discount policy based on loyalty, coupled with a second appreciation for their being willing to commit early and part with their money, makes sense to anyone and empowers the customer. That last part (empowering the customer) is the most important thing you can do in business. 2 Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted November 23, 2013 Report Share Posted November 23, 2013 As far as giving an incentive to renew early and a years of use discount seems logical. I don't charge the current rates to my longtime customers and they know that because when they refer a friend/family they can see the difference. I would rather retain a good customer than go hunting for a new one by advertising etc. 1 Quote Link to comment Share on other sites More sharing options...
jklcpa Posted November 25, 2013 Report Share Posted November 25, 2013 All of the posts that were in this thread that relate to raising our fees, notifying clients about that, giving discounts, have been moved to a new topic of its own since I thought it was important enough to have its own title apart from this one about ATX pricing. Look for the topic "Raising fees, notifying clients, giving loyalty or other discounts, etc." Quote Link to comment Share on other sites More sharing options...
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