WITAXLADY Posted May 22, 2014 Report Share Posted May 22, 2014 it is so hard to work on a tax return as I still get the retry server error - mostly upon opening a return , creating an e-file and saving and/or closing a return! Will this ever get fixed? If I renew ATX again, I think my hubby will shut me down d Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted May 22, 2014 Report Share Posted May 22, 2014 I was getting the error yesterday, but it was too late to call them. I rebooted and the problem stopped. Quote Link to comment Share on other sites More sharing options...
Pacun Posted May 22, 2014 Report Share Posted May 22, 2014 I think this is a local machine error. I have noticed it when I first boot my computer and my virus is doing a mini scan. Quote Link to comment Share on other sites More sharing options...
Lee B Posted May 22, 2014 Report Share Posted May 22, 2014 My server retry problems went away after the last update, the first week of April. After April 15th, I didn't use the program again until the end of April, when I had caught up with my write up and payroll. When I started using the program at the end of April the "Server Retry" issue returned every time I open the program after booting up. I've never had it happen after the program is open. My computer is a Win 7 Pro standalone with 8 Gig of RAM and the only thing that it's used for is to run ATX. The only programs on my computer are ATX and the other stuff necessary to run ATX. The only thing that changed on my system between April 15th and the end of April were the weekly Win 7 updates from Microsoft. I have to assume that ATX program is still very sensitive to any changes to the it's operating environment. The only thing I wish for next year is " Make ATX more stable" ! Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted May 22, 2014 Report Share Posted May 22, 2014 I think the problem came back this week, I was okay for a while, but this week it's happening every time I open ATX2013. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted May 23, 2014 Report Share Posted May 23, 2014 I had the first one where I had to hit 'retry' three times before it was ok two days ago. Usually I hit retry once and the box closes. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted May 23, 2014 Report Share Posted May 23, 2014 Everyone, please send an e-mail to [email protected] and explain in great detail the situation when you get the server retry error. Mention that you are a member of the discussion board, and that Jack Raby asked you to send the information. I have been up to my ears trying to solve the issue, and any input from you will be helpful. Yesterday, I spent over an hour implementing some procedures they recommended. But it seems that the server retry problem still exists. SEND THE INFORMATION!! 1 Quote Link to comment Share on other sites More sharing options...
B. Jani Posted May 23, 2014 Report Share Posted May 23, 2014 In the beginning of the season I got this error few times. But what I did after that once I start the computer in the morning, I wait few minutes to let all the background program load. After few minutes of time, I start ATX and never had problem so far. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted May 24, 2014 Report Share Posted May 24, 2014 In the beginning of the season I got this error few times. But what I did after that once I start the computer in the morning, I wait few minutes to let all the background program load. After few minutes of time, I start ATX and never had problem so far. Everyone, please send an e-mail to [email protected] and explain in great detail the situation when you get the server retry error. Mention that you are a member of the discussion board, and that Jack Raby asked you to send the information. SEND THE INFORMATION. I want to have Kerri tell me that a hundred e-mails have been received. Quote Link to comment Share on other sites More sharing options...
Joel Posted May 24, 2014 Report Share Posted May 24, 2014 I SENT MINE IN!!!!!!!!!!!!! 1 Quote Link to comment Share on other sites More sharing options...
WITAXLADY Posted May 29, 2014 Author Report Share Posted May 29, 2014 I just sent mine in as well Quote Link to comment Share on other sites More sharing options...
grandmabee Posted June 5, 2014 Report Share Posted June 5, 2014 Sent mine as well. I didn't have problem until this last fix now that's all I have. Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted June 9, 2014 Report Share Posted June 9, 2014 I just sent one. My program has been a mess all morning. I had already rebooted and it acted up worse than before. Quote Link to comment Share on other sites More sharing options...
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