I don't answer my home phone unless I know and like the name on caller ID. I do answer my office phone, but if there's a pause before someone speaks, I set the phone down. People answer texts, but I won't use texts for tax information or any PII. I end up texting clients to check their email or my portal or to call me, depending on the issue. Or, some will answer if I tell them to expect me to call the week of May 5th, for instance. But, calling the IRS or states or large companies or insurance companies or...!!