Massachusetts forms have a horrible problem with stuff NOT flowing through properly to forms or worksheets, and this has gone on for years. It's worse in business and partnership returns even than it is on personal ones. It is a _royal_ pain.
Client letter editing is worse than anything I've seen since the days of text editors. Customizing the master only works with _new_ returns, not rolled over returns. That's obnoxious.
Printing -- I'd love to be able to set a default printing order. I NEVER use their privacy statement (have my own flyers instead), and ALWAYS print the return cover sheet. Et cetera. It would be great to be able to choose what I want and save a set, rather than have to click and un-click seven gazillion little boxes every time. And fix the jumping around!!! Click one box and the whole client info section flips itself around -- SOMETIMES. Grrr!!!
The return cover sheets I can edit a master but not an individual -- and I want to get the individual tweaked. Put in "Amended" for amended returns. And It isn't a "Massachusetts 1 Tax Return", it's a "Massachusetts Form 1 Tax Return" -- I'd like that extra word. Again, if I do a new return from a master it works, but not from a rolled-over return. Unless I delete the letter and reinstall -- what a pain.
I'd also like extension by-mail-vouchers and estimated payment addresses to be available without having to dig so deep. Some folks want to mail a voucher with a check, and the program assumes e-filing, so you have to dig for addresses. I have a "cheat sheet" for IRS and my state -- but what about the client who also needs to extend a return for, say, Pennsylvania? I don't know those addresses and ATX doesn't make them easy to find!
That's all off-hand. I'm sure there's more, though.
Catherine