jasdlm Posted March 2, 2016 Report Share Posted March 2, 2016 Help! I cannot print . . . at all! This started last night when I went to print a return I had just finished. I had printed others earlier in the day. I get a red error message that says 'did not print successfully. there was an error printing the document'. It did print a few pages and then stopped. I restarted the software, restarted the computer, tried 3 different printers and .pdf, and tried other workstations. ATX first solution (from tech support after almost one hour hold) did not work. Called my tech guy, and after he worked on it, he said it's an ATX issue. All other programs printing fine. On hold again (forever) for tech support. Anyone faced this? I'm trying to stay calm and keep my hair on, but if I can't print or .pdf . . . Thanks in advance. Quote Link to comment Share on other sites More sharing options...
jasdlm Posted March 2, 2016 Author Report Share Posted March 2, 2016 It appears to be returns that we have rolled over since the update yesterday. Quote Link to comment Share on other sites More sharing options...
Margaret CPA in OH Posted March 2, 2016 Report Share Posted March 2, 2016 So sorry! I have printed without problems to pdf and to my HP laserjet since the last update. I hope you figure it out soon. 1 Quote Link to comment Share on other sites More sharing options...
FDNY Posted March 2, 2016 Report Share Posted March 2, 2016 I would post this on ATX's official site as the moderators may help you with a quicker solution than calling in to support and waiting and waiting for no solution. They can also relay your problem to the right people. Or, wait for Abby Normal to see your post, he always has good computer insights. 1 Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted March 3, 2016 Report Share Posted March 3, 2016 Reboot. Quote Link to comment Share on other sites More sharing options...
Catherine Posted March 3, 2016 Report Share Posted March 3, 2016 36 minutes ago, Jack from Ohio said: Reboot. He tried that - in the first post. Doing it again cannot hurt, though. Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted March 3, 2016 Report Share Posted March 3, 2016 And maybe try re-installing the update? Or update again. Quote Link to comment Share on other sites More sharing options...
Lee B Posted March 3, 2016 Report Share Posted March 3, 2016 Curious, are you by any chance using WIN 10 ? Quote Link to comment Share on other sites More sharing options...
Janitor Bob Posted March 3, 2016 Report Share Posted March 3, 2016 7 hours ago, jasdlm said: Help! I cannot print . . . at all! This started last night when I went to print a return I had just finished. I had printed others earlier in the day. I get a red error message that says 'did not print successfully. there was an error printing the document'. It did print a few pages and then stopped. I restarted the software, restarted the computer, tried 3 different printers and .pdf, and tried other workstations. ATX first solution (from tech support after almost one hour hold) did not work. Called my tech guy, and after he worked on it, he said it's an ATX issue. All other programs printing fine. On hold again (forever) for tech support. Anyone faced this? I'm trying to stay calm and keep my hair on, but if I can't print or .pdf . . . Thanks in advance. Make sure ATX print manager is printing to the correct printer. Since the last update, I noticed that print manager starting sending things to an old non-functional printer instead of the correct one. 1 Quote Link to comment Share on other sites More sharing options...
michaelmars Posted March 3, 2016 Report Share Posted March 3, 2016 go to printers and devices, pic any other printer to be the default wait a minute then reselect the one you want. I have had similar issues with different programs. The default setting gets corrupted and locks out all print drivers. 2 Quote Link to comment Share on other sites More sharing options...
Pacun Posted March 3, 2016 Report Share Posted March 3, 2016 I would log on as the administrator and do this: 1.- Remove the printer from ATX or select a different printer. 2.- Remove the printer from the OS. 3.- Stop and restart the print spooler service and make sure it is set to automatically 3.- Shut down computer for 30 seconds. 4.- Power up and reinstall the printer and make it default 5.- Select that printer in ATX. As JONH said a while ago, for the pdf printer, make sure the cables are correctly attached to the printer and computer. Quote Link to comment Share on other sites More sharing options...
jasdlm Posted March 3, 2016 Author Report Share Posted March 3, 2016 (edited) Thanks, all! After hours on the phone with tech support and letting them take over the computer, someone else called in with the same issue. It turns out that it is something that went wonky with the last update and has to do with Kansas Estimated Payment Vouchers. They are working on a fix. Right now, I can print as long as I suppress printing on estimated vouchers. Eeegads. Thanks so much to everyone for offering help! Edited March 3, 2016 by kcjenkins To highlight the solution 6 Quote Link to comment Share on other sites More sharing options...
grandmabee Posted March 4, 2016 Report Share Posted March 4, 2016 12 hours ago, Pacun said: I would log on as the administrator and do this: 1.- Remove the printer from ATX or select a different printer. 2.- Remove the printer from the OS. 3.- Stop and restart the print spooler service and make sure it is set to automatically 3.- Shut down computer for 30 seconds. 4.- Power up and reinstall the printer and make it default 5.- Select that printer in ATX. As JONH said a while ago, for the pdf printer, make sure the cables are correctly attached to the printer and computer. How do you remove printer from ATX? Quote Link to comment Share on other sites More sharing options...
Pacun Posted March 4, 2016 Report Share Posted March 4, 2016 By selecting another printer. Quote Link to comment Share on other sites More sharing options...
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