Argo Posted January 28, 2013 Report Share Posted January 28, 2013 Fingers crossed, lucky charms, please let this work! Downloading the new update ..... I really need to get this season started. I sent out a promo to my existing clients for referrals and I haven't been able to help anyone. Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted January 28, 2013 Report Share Posted January 28, 2013 Really slowed down the CCH server. What used to take only a minute is now over 15 minutes because of all the traffic at this time. hang in there if your connection times out. Try again. I am on my 2nd attempt. I hope later in the day it will be faster. Quote Link to comment Share on other sites More sharing options...
ETax847 Posted January 28, 2013 Report Share Posted January 28, 2013 My update keeps erroring out as well Quote Link to comment Share on other sites More sharing options...
Terry O Posted January 28, 2013 Report Share Posted January 28, 2013 Took 20 minutes - - I am running a 2 yr old Gateway Vista 4 with 4 g RAM - - and then the install took 5 minutes. Rollover was like 2011 - -speedy Opening a simple 1 W-2, single return took 3 minutes, but everything appears to be there. I actually closed the program & the second time I opened the SAVED return - -it took about 30 seconds - - - Progress!!!! But - -I have lost 2 weeks - - -$$ and patience - - -I did however - -NOT lose weight - - - 1 Quote Link to comment Share on other sites More sharing options...
aforrest Posted January 28, 2013 Report Share Posted January 28, 2013 ...my first attempt got an error after about 5 minutes. ...currently on my second attempt...been about 10 minutes already and still no error message....yet [fingers-crossed]..... Quote Link to comment Share on other sites More sharing options...
grmy2h Posted January 28, 2013 Report Share Posted January 28, 2013 Downloading directly from website has been slow but steady, no error messages or timeouts. 1 Quote Link to comment Share on other sites More sharing options...
aforrest Posted January 28, 2013 Report Share Posted January 28, 2013 @grmy - please forgive my ignorance...but how do you do that? 1 Quote Link to comment Share on other sites More sharing options...
grmy2h Posted January 28, 2013 Report Share Posted January 28, 2013 Here is the link to the ATX download page....once there, click on the icon next to "ATX 2012 12.5 UPDATE" https://support.atxinc.com/download/index.aspx 1 Quote Link to comment Share on other sites More sharing options...
brmorris Posted January 28, 2013 Report Share Posted January 28, 2013 I'm a new user forced here by major installation problems this year... I'm a computer tech working with an accountant. In the MyATX download center, is the 177MB AtxSetup.exe the 12.5 installation file? I wish they would add the version in the file name. I see a smaller ATX 12.5 update download, but I can't get the network install to work in the first place. Quote Link to comment Share on other sites More sharing options...
aforrest Posted January 28, 2013 Report Share Posted January 28, 2013 thanks grmy! Quote Link to comment Share on other sites More sharing options...
grmy2h Posted January 28, 2013 Report Share Posted January 28, 2013 bmorris, No, the setup file is the original program. If you look at "ATX 2012 updates" you will find the 12.5 update. There has been lots of talk on the other board about network installations failing, etc. There are several computer techs talking over there about network issues. You might want to check there. I run a standalone computer so I can't help with the network stuff. https://community.atxinc.com/forums/23/ShowForum.aspx Quote Link to comment Share on other sites More sharing options...
Guest Taxed Posted January 28, 2013 Report Share Posted January 28, 2013 Just a quick tip in case you guys are not already doing it. Because the server is slow during high traffic time, download during the afternoon and SAVE the file in a folder (not run it and erase it). Then you can copy the update file to a thumb drive and update your secondary computers if you want. You will avoid download it. Also because this is early and the system has not stabilized yet, save the updates to a CD in case you need to go back a level to see what was it doing. This will save you hours of re-downloading and only cost you a DVD or CD. I use re-writable DVD for this stuff. 1 Quote Link to comment Share on other sites More sharing options...
tekdocsolutions Posted January 28, 2013 Report Share Posted January 28, 2013 Just ran this update and it did absolutely nothing for rolling over 2011 returns. This is unbelievable has anyone had any success rolling over a return from last year? Quote Link to comment Share on other sites More sharing options...
FedupCPA Posted January 28, 2013 Report Share Posted January 28, 2013 I just went to the Download Center and tried to open 2012 Program Update.....I can't even get that to open to get to the screen to download the update!! Every time they "fix" their myriad problems they make it worse!! I am so fed up with this s$%#! Quote Link to comment Share on other sites More sharing options...
grmy2h Posted January 28, 2013 Report Share Posted January 28, 2013 I updated from the website before the servers got so busy. I can rollover so far without any problem and pretty quick. Printing seems quicker, but lags when loading the forms to print. Depreciation seems accurate.I can start a new return without the program crashing. I did re-boot the computer after the update was installed. So far so good for me. Win 7, 64 bit standalone, 8 mbs. ram. Quote Link to comment Share on other sites More sharing options...
brmorris Posted January 28, 2013 Report Share Posted January 28, 2013 bmorris, No, the setup file is the original program. If you look at "ATX 2012 updates" you will find the 12.5 update. There has been lots of talk on the other board about network installations failing, etc. There are several computer techs talking over there about network issues. You might want to check there. I run a standalone computer so I can't help with the network stuff. https://community.atxinc.com/forums/23/ShowForum.aspx Thanks grmy2h -- installing the network version will be impossible then since I can't get it to install in the first place with the Network option. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted January 28, 2013 Report Share Posted January 28, 2013 I gave up on letting the program peform the download automatically, it's been now almost an hour trying to download the update from ATX website, good thing I have work to do Quote Link to comment Share on other sites More sharing options...
jklcpa Posted January 28, 2013 Report Share Posted January 28, 2013 MAS, were you seeing anything happening on your screen? I tried a little while ago and the update screen got down to the downloading program update line and it said downloading 0 of 1 and the bar at the top was 0% complete. Nothing seemed to be happening and pressing the cancel button did nothing. I shut the program down through the task manager. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted January 28, 2013 Report Share Posted January 28, 2013 I guess it was stuck on 25%, I paused it and it started downloading again and it only took 15min from 25 to 100%. Now to run the update. Quote Link to comment Share on other sites More sharing options...
MN dhawk Posted January 28, 2013 Report Share Posted January 28, 2013 I just managed to download the program update online on the third try. Note that the forms were not downloaded but that worked in normal time from within the program. Quote Link to comment Share on other sites More sharing options...
ILLMAS Posted January 28, 2013 Report Share Posted January 28, 2013 MAS, were you seeing anything happening on your screen? I tried a little while ago and the update screen got down to the downloading program update line and it said downloading 0 of 1 and the bar at the top was 0% complete. Nothing seemed to be happening and pressing the cancel button did nothing. I shut the program down through the task manager. Same here, it was at 0% for the longest, I canceled it (just click on the X, hitting close doesn't do anything), then I read you can download the update from ATX website, that is I how manage to download it. I just installed it, opened a couple of test returns, printed one, it's still takes time to open a return, but it kicked me out when I clicked on update forms. MAS Quote Link to comment Share on other sites More sharing options...
DevM Posted January 28, 2013 Report Share Posted January 28, 2013 Update the program by downloading and RUN. Forms update is working fine within the program. If you are in a network enviroment you should run Netsetup again. After update rollover and Program open is a little faster. Opening the return is much better than before. Opening a return is now 1.3 mins while before it was close to 3 mins. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted January 28, 2013 Report Share Posted January 28, 2013 I'm trying the download and 'Save' right now. I got a prompt for a download within the program, but am really nervous since the program has been running fine for me. It's downloading quickly though- 4 minutes on a DSL connection. Quote Link to comment Share on other sites More sharing options...
jklcpa Posted January 28, 2013 Report Share Posted January 28, 2013 Joan, it scares me too and I haven't tried the download directly from ATX's site. In another thread Frannie said her program was working fine before the update and now it isn't. Quote Link to comment Share on other sites More sharing options...
mcb39 Posted January 28, 2013 Report Share Posted January 28, 2013 I have it downloaded on two computers now. One to go. I did both through the download center with save and run. Trying to update through the program kept failing this morning. This has been a long day. Program seems OK on both with noticeable increase in speed of rollovers and opening of returns. Between appts and updates; no time to try and work. Quote Link to comment Share on other sites More sharing options...
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