Lee B Posted February 23, 2015 Report Share Posted February 23, 2015 Copied from the ATX Board: Big Problem - Assets Gone! After rolling over and/or entering new assets, I close the return to work on it later. When re-opening it, ALL assets have disappeared from the Asset Entry Worksheet! The computation and correct numbers still appear on the Schedules (E, C, 4562), but NO ASSETS linked to them. I noticed it almost by chance and decided to check on other returns I have already e-filed. The same problem happened with all of them! Assets gone! Is anybody having this problem? ATX, is there a solution Response: Re: Big Problem - Assets Gone! I called support and they were not able to solve the problem. The assets are actually there, though, and retrievable in a roundabout, time-consuming, unacceptable way. I don't want to have to do it for every return with depreciation. Moreover, after the procedure to retrieve the assets, the e-file does not synchronize! Anyhow, I was told that they are working on this glitch and will have a fix. Eventually... Let's hope it's before April 15 Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 23, 2015 Author Report Share Posted February 23, 2015 I doublechecked some of my returns and they are all OK. Quote Link to comment Share on other sites More sharing options...
joanmcq Posted February 24, 2015 Report Share Posted February 24, 2015 Mine have been fine too. I had a couple at the beginning that had to be re linked but not in a long time. Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 24, 2015 Report Share Posted February 24, 2015 I just finished a return with a Sch C with 20+ assets and a Sch F with 20+ assets. Form 4562 and fixed assets just vanished. Unlike the poster on ATX, I don't have the depreciation amount on the Schedules still. Hmmmmm. This is perplexing. I emailed Marilyn who helped with another issue a couple of weeks ago. Obviously, I can rollover again, and re-enter everything, but it may happen again, so I'm going go to the next one in the stack and hope I hear something soon. Quote Link to comment Share on other sites More sharing options...
TAXMAN Posted February 24, 2015 Report Share Posted February 24, 2015 Mine wasn't calculating year of sale dep correctly. Had to override. Quote Link to comment Share on other sites More sharing options...
jshtax Posted February 24, 2015 Report Share Posted February 24, 2015 I noticed a few assets duplicate and even had some disappear. Quote Link to comment Share on other sites More sharing options...
Richcpaman Posted February 24, 2015 Report Share Posted February 24, 2015 Can you add more detail about how your computer system is set up? Are you stand alone? Networked? Multiple preparers? Rich Quote Link to comment Share on other sites More sharing options...
Pacun Posted February 24, 2015 Report Share Posted February 24, 2015 I just finished a return with a Sch C with 20+ assets and a Sch F with 20+ assets. Form 4562 and fixed assets just vanished. Unlike the poster on ATX, I don't have the depreciation amount on the Schedules still. Hmmmmm. This is perplexing. I emailed Marilyn who helped with another issue a couple of weeks ago. Obviously, I can rollover again, and re-enter everything, but it may happen again, so I'm going go to the next one in the stack and hope I hear something soon.Besides crying, what did you do? 1 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 24, 2015 Report Share Posted February 24, 2015 Besides crying, what did you do? Nothing yet. Marilyn said she would have somebody from tech support call me. Stand alone (so alone), Windows 7 Pro, 25 degrees here, and I have been without power at home since Saturday. Huge ice storm. 40 degrees in the house. Bottle feeding a calf. 70 degrees in the office. I'm dealing with this ok so if everybody would just back off already OMG. /s 2 Quote Link to comment Share on other sites More sharing options...
Lion EA Posted February 24, 2015 Report Share Posted February 24, 2015 I love you. If you want to work at my spare desk, we have a generator. You can even bring your calf; two acres, large garage. Up to 16 degrees now with snow and lots of ice from Sunday warming up to the 30s; but I keep it in the 60s in the house. I love you. 3 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 24, 2015 Report Share Posted February 24, 2015 (edited) Hahaha, I love you, too, RitaL. We are actually doing ok. Here's the baby: Edited February 24, 2015 by RitaB 1 Quote Link to comment Share on other sites More sharing options...
Lion EA Posted February 24, 2015 Report Share Posted February 24, 2015 Or, my family farm in Montgomery County, IL. Great cousins there. I've had pigs, but only corn and soybeans now. Would love to meet your calf. 1 Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 24, 2015 Report Share Posted February 24, 2015 Nothing yet. Marilyn said she would have somebody from tech support call me. Stand alone (so alone), Windows 7 Pro, 25 degrees here, and I have been without power at home since Saturday. Huge ice storm. 40 degrees in the house. Bottle feeding a calf. 70 degrees in the office. I'm dealing with this ok so if everybody would just back off already OMG. /s Actually, we all love you. So far I have not had the asset problem. The cold problem, yes; but we are used to and prepared for it. Pile on the blankies and stay warm. I really wanted to retire this morning and it isn't even March yet. At least, we can skip over the ACA returns for the time being and the clients can't blame us. 2 Quote Link to comment Share on other sites More sharing options...
peterc629 Posted February 24, 2015 Report Share Posted February 24, 2015 This is a huge problem!!! Why is the fixed assets disappearing? I had that problem last year with 4 clients of mine and yes, I have to redo the whole thing again. ATX has no solution and no help for this issue. Now, the first client with fixed assets my staff entered yesterday is no gone this morning. All 42 line items. What is our solution, we have to consider another software. In addition god help anyone that lost its hard drive and lost information. Even if I do a daily backup on a separate hard drive, according to ATX there is no way to restore or identify the clients on the second drive. So it does not help if we make an mirror image of our data drive to another drive. I am so so frustrated with ATX with the damn issue of disappearing fixed assets!! WTF!!!!!!!!!! 1 Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 24, 2015 Report Share Posted February 24, 2015 In addition god help anyone that lost its hard drive and lost information. Even if I do a daily backup on a separate hard drive, according to ATX there is no way to restore or identify the clients on the second drive. So it does not help if we make an mirror image of our data drive to another drive. I am so so frustrated with ATX with the damn issue of disappearing fixed assets!! WTF!!!!!!!!!! I export each client to a jump drive as I work on it and when it is finished. I can access each and any return from that export. They are all on there by the name I saved them to. 2 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 24, 2015 Report Share Posted February 24, 2015 (edited) Rather than re-enter all the 45 - 50 assets, I'll just rollover from 2013 and re-enter 2014 transactions. That will be way quicker. I'm just afraid they will disappear again. So, I'm leaving that return over here in my floor filing system for a while. No, it's not good... Edited February 24, 2015 by RitaB 1 Quote Link to comment Share on other sites More sharing options...
peterc629 Posted February 24, 2015 Report Share Posted February 24, 2015 Thank you all for your timely input. Exporting to a jump drive is a good idea and a good safe guard. Easy, just charge the client for the export time it takes. Naa.. As far as rolling it over again, is a solution but we have to re-enter all the IS & BS information again. It happened 3 times to one client of mine last year and had to keep the client opened on a work station. This is the first time I post a message and happy someone is reading our posts and giving ideas!! Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 25, 2015 Report Share Posted February 25, 2015 This is a huge problem!!! Why is the fixed assets disappearing? I had that problem last year with 4 clients of mine and yes, I have to redo the whole thing again. ATX has no solution and no help for this issue. Now, the first client with fixed assets my staff entered yesterday is no gone this morning. All 42 line items. What is our solution, we have to consider another software. In addition god help anyone that lost its hard drive and lost information. Even if I do a daily backup on a separate hard drive, according to ATX there is no way to restore or identify the clients on the second drive. So it does not help if we make an mirror image of our data drive to another drive. I am so so frustrated with ATX with the damn issue of disappearing fixed assets!! WTF!!!!!!!!!! You need to speak to a top level tech support person. That statement is categorically wrong. Quote Link to comment Share on other sites More sharing options...
mcb39 Posted February 25, 2015 Report Share Posted February 25, 2015 You need to speak to a top level tech support person. That statement is categorically wrong. Yes, it is wrong. If I do a system or data backup on an external hard drive with EaseUS to go; I can access any file on the backup just as if it were on the hard drive. By now most of you know that I use both the jump drive as I go and the system backup at least once a week. 1 Quote Link to comment Share on other sites More sharing options...
kcjenkins Posted February 25, 2015 Report Share Posted February 25, 2015 Hahaha, I love you, too, RitaL. We are actually doing ok. Here's the baby: Valentine.jpg We all do love you, Rita, you are a dependable source of both good tax advice and also day-brightening humor. Hang in there, spring is on the way. [if it doesn't get lost in the blizzard.] 2 Quote Link to comment Share on other sites More sharing options...
RitaB Posted February 25, 2015 Report Share Posted February 25, 2015 (edited) We have been sleeping on my office floor, and I have grill marks on my @$$ from rolling over the floor vents, but I am very thankful for a warm place to stay. I took the ice out of the freezer at home yesterday because I thought it might start melting. It's still in cube form in the sink this morning. I met the energy company on the way back to work with three light poles, you better believe I waved. Here's a pic of the average of every road in our county: Edited February 25, 2015 by RitaB 5 Quote Link to comment Share on other sites More sharing options...
Lee B Posted February 25, 2015 Author Report Share Posted February 25, 2015 (edited) Followup Post on ATX Board: Re: Big Problem - Assets Gone ATX reached out to me, but, unfortunately, no solution to the problem. And one is not expected any time soon! It's likely due to the fact that the Assets and the rest of the return are kept in separate files and, for some reason, the link between them may get broken. Form 4562 may still show the correct depreciation, but the assets are no longer there and, if you do not check it (after you close and re-open the return and e-file) your client may not receive the refund he was expecting! Moreover, even if that does not happen (because 4562 will, luckily, show the correct depreciation), by next year you may find that you need to re-input all assets and recompute the depreciation for all missing assets. And if you have clients with a dozen or more rental properties, you might have a really bad day.... So, I'd suggest you check and re-check all returns with assets in them. Good luck I have been using ATX for at least 15 years with fewer problems than most users. But, I am really concerned about this. This goes right to the integrity of the program. I hope I can get thru this tax season without any significant problems. I have looked at Drake 2 or 3 times before, but after this season I am definitely going to take a real serious look at Drake. Unless I run into some significant issues I would say I am about 90 % certain I will be leaving ATX after this tax season. Edited February 25, 2015 by cbslee Quote Link to comment Share on other sites More sharing options...
peterc629 Posted February 26, 2015 Report Share Posted February 26, 2015 speaking to a high level tech at ATX Guru may be the answer. So far the two tech I spoke to said it cant be done. Thanks Guru. By the way I am a huge Packer Fan!!!!!!! Dejected fan this year but next year we will do better.. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted February 26, 2015 Report Share Posted February 26, 2015 speaking to a high level tech at ATX Guru may be the answer. So far the two tech I spoke to said it cant be done. Thanks Guru. By the way I am a huge Packer Fan!!!!!!! Dejected fan this year but next year we will do better.. Yell and protest at everything till they get frustrated enough to connect you. The process is such a crock of male bovine scat to get to a high level tech. The one "customer service" girl named "Precious" knows my name now and does NOT like me!! It is the only method of contacting a top level tech. 1 Quote Link to comment Share on other sites More sharing options...
Catherine Posted February 26, 2015 Report Share Posted February 26, 2015 (edited) We have been sleeping on my office floor, and I have grill marks on my @$$ from rolling over the floor vents, but I am very thankful for a warm place to stay. I took the ice out of the freezer at home yesterday because I thought it might start melting. It's still in cube form in the sink this morning. I met the energy company on the way back to work with three light poles, you better believe I waved. Here's a pic of the average of every road in our county: tree.jpg Rita -- I am so glad that YOU are safe. And BTW -- the photo is beautiful. Scary to think of living with/through, but taken as art it's just wonderful. Once we get to May, you might think of having it printed and framed. Edited February 26, 2015 by Catherine 3 Quote Link to comment Share on other sites More sharing options...
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