Jack from Ohio

The installation instructions on the website where you dowloaded the payroll program warned NOT to install in the same folder. In fact, during the install process, there was the same warning. I feel your pain as your files may be forever lost.

I am installing 12.12 on my standalone system at home this morning. Film at eleven!

I believe that ATX stopped having the program updates work from the program. Follow what Joan said. We all speak from lots of BAD experiences with all the program updates. Pay attention and save yourself some grief.

Pure Male Bovine Scat

This is the exact reason you should be exporting your returns to an external hard drive or another computer drive (if networked). You are correct about the the backup files being corrupt. ATX refuses to correct the issue. Export is the only safe way to ensure integrity of your files.

28% backup withholding if TIN is not supplied. This is the rule.

The taxpayer must have a certificate from the manufacturer stating that this produce qualifies for the energy tax credit. Energy star rated is not enough. http://www.energystar.gov/index.cfm?c=tax_credits.tx_index

Then he has a magic wand that no other technician has. A technician spent 2 hours trying to recreate the 25 we lost. He showed me how to spot the corrupted files. The backup folder they recommend to backup to another location, contains the backup files that will be corrupted, no matter what.. When we lost ours, it was not a matter of not having the folders all backed up, it was the files inside the backup folder that are corrupt. Do not feel safe!!!

uhmmmm.... TN doesn't have a state income tax?

2kb is as bad as 1kb. You have it now meribeth.

At the end of the day, export all that have been created or changed that day. The update info is in Return Manager. It is time consuming, but here at the firm, we already have 1700+ returns in and I am taking NO chances.

I am always capitalizing. Too much effort to expense if ever audited.

Attention Everyone! I have done backups in all the aforementioned methods. ATX2012 program is creating corrupted backup files. There is no difference when or where you do the backup. The files are corrupted. Want proof... Open ANY backup folder, find the actual files. See how many are 1kb in length. Each 1kb file is a corrupt backup for a client. Trust me on this. We lost 25 returns to 12.9 and I was hoping the backup files would save me. No such luck. A technician showed me the 1kb file situation. Since then, every backup I have created, no matter where or how is corrupted. Try restoring a return that has one of the 1kb file in the backup file. At this point, export seems to export all information and not be corrupted. Just wait... As time goes on, and especially next year, what I am saying will be blatantly obvious.

Has anyone using a domain server network installed the latest 12.12 update? Hesitant here....

The integrity of the backup files has been compromised from day 1. Export the returns to an external hard drive or a different network computer. It is the only thing that seems to keep data integrity. Each time the program does something stupid, the backup file is corrupted for the returns that have been worked on since the last backup. For next year... BE AFRAID! BE VERY VERY AFRAID!!

File 941 forms until you get a letter from the IRS saying that you can use the 944.

Ok, then define for me the parameters for "repair" vs "replace" and give me the cite where that information is found?

I want to hear from someone who had this specific issue in an audit in the last 5 years. You can talk all you want about "I did it this way and it has never been questioned" all day long. But until someone tells me that they won the "Expense vs Capitalize" debate in an audit, I stick with my position.

I was told... "We released 1,000 beta copies in October 2012..." I almost laughed into the phone at the tech support person....

Wanna join the class action suit list? Plenty of room.... Hopefully you have copies of the returns either paper or .pdf to use to recreate...

ATX management, tech support and Kimmie at the ATX forum stated that it has been in the works for 3 years. Kinda makes the whole thing stink a lot worse now, doesn't it??

The cloud backed up the corrupted file. The problem is not the cloud. Be afraid. Be VERY afraid of the backup files and the backup integrity of ATX2012!!!

I have been telling about this since update 12.9. The update caused us to lose 25 total returns because the backup file was corrupt. DO NOT DEPEND on the integrity of the back-up file. Tech support and the design department are clueless about 85% of the problems they have created in this new beast. I am going to start exporting all my clients to an external hard drive. At the firm, this will be a 20+ hour process since we have about 1,700 clients in the program now.

I agree with jainen's thinking, but the regs say differently.

I would not put it on at all. No requirement whatsoever. IRS pulled the plug on the requirement to put it on the forms last year.