Wendy Posted January 27, 2012 Report Share Posted January 27, 2012 Is the site down today or is it just me? Quote Link to comment Share on other sites More sharing options...
HaroldinGeorgia Posted January 27, 2012 Report Share Posted January 27, 2012 It's apparently down. I can't get in either. Quote Link to comment Share on other sites More sharing options...
Tax Prep by Deb Posted January 27, 2012 Report Share Posted January 27, 2012 I just tried and got all kinds of errors. They must be down, however it looks like transmission of e-files is still ok. Deb! Quote Link to comment Share on other sites More sharing options...
lydia33 Posted January 27, 2012 Report Share Posted January 27, 2012 I have been getting the server error since early this morning. It has been a while since I visited here. I remembered this group, glad I did to see I was not the only one having a problem. I'll be back! Quote Link to comment Share on other sites More sharing options...
MYDALBASTI Posted January 28, 2012 Report Share Posted January 28, 2012 I just tried to get on and its still down. Quote Link to comment Share on other sites More sharing options...
1040PRO Posted January 28, 2012 Report Share Posted January 28, 2012 well ATX is to busy to send an email to tell there customers how to fix this problem (but they can find time to send email to try to sell us some thing) the fix to get it working is to go into tool in internet explorer and delete cookies browsing history and temporary files this worked for me if you dont understand please call ATX so they can walk you thru 800-638-8291 the rep at at said they cause the problem and this is how to clear the aftermass and as usually she gave the insincere "sorry for your trouble" dont mean to be so irate to every one but ATX should know better and have sent email since we could not get the there web page. cliff Quote Link to comment Share on other sites More sharing options...
Diane Posted January 28, 2012 Report Share Posted January 28, 2012 I've not been able to get on to MyAtx either. Called ATX. They said it's only compatible with Internet Explorer. I've used Firefox for years and have been able to log on to MyAtx and the Solution Center, no problem. Except for today. So, I switched the rendering engine for my tab, and it now works. ATX said that it sometimes works with Firefox, but not always. Seems it's been working in Firefox for several years, no problem. Until today. So, if you are not using IE, try switching the rendering engine. Diane Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted January 28, 2012 Report Share Posted January 28, 2012 I've been using Chrome for at least a year and now suddenly it won't work. I don't know what the rendering engine is, so I can't change it. Quote Link to comment Share on other sites More sharing options...
HaroldinGeorgia Posted January 28, 2012 Report Share Posted January 28, 2012 I'm using Internet Explorer, and I still haven't been able to get on their site. I was able to until Friday. Quote Link to comment Share on other sites More sharing options...
NECPA in NEBRASKA Posted January 28, 2012 Report Share Posted January 28, 2012 I did get on with IE just now. Quote Link to comment Share on other sites More sharing options...
BulldogTom Posted January 28, 2012 Report Share Posted January 28, 2012 I don't go to myATX unless I have to. So I am blissfully ignorant of the problem and I hope to remain so. If KC was around, she would agree with the "blissfully ignorant" part. Tom Lodi, CA Quote Link to comment Share on other sites More sharing options...
Diane Posted January 28, 2012 Report Share Posted January 28, 2012 Firefox has an Add On so you can change just the tab you are on to IE. Don't know what it would be in Chrome. Diane Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 28, 2012 Report Share Posted January 28, 2012 Finding a tech support person who TRULY KNOWS the problem is our dilema. I suspect there have been changes on their website, and the develpers(?) messed something up. I have been able to get on the site with IE until the last couple of days. I am using Win 7 and IE9. The whole idea of clearing cache is distastefull to me. It takes out too many things that make my working easier. That is the canned answer that "less knowlegable" tech people always start with. It appears to be a security setting issue within IE9. I'll be danged if I am dumping all my cache and cookies because a technician(?) only gives generic canned answers. Quote Link to comment Share on other sites More sharing options...
Janitor Bob Posted January 28, 2012 Report Share Posted January 28, 2012 I don't go to myATX unless I have to. So I am blissfully ignorant of the problem and I hope to remain so. If KC was around, she would agree with the "blissfully ignorant" part. Tom Lodi, CA Hey Jack....Where is KC these days? Quote Link to comment Share on other sites More sharing options...
JRS Posted January 28, 2012 Report Share Posted January 28, 2012 The few times a year that I go to "My ATX," I go through this sight. I use Google Chrome and haven't has a problem. When people started posting a problem, I went through the "community" and had no problem getting on. What it was worth, was as usual, not much. Quote Link to comment Share on other sites More sharing options...
Terry O Posted January 29, 2012 Report Share Posted January 29, 2012 Diane, Could you plese tell us Firefox users how to correct this problem? I can't even send an email to support. Thank You! Terry O Quote Link to comment Share on other sites More sharing options...
Diane Posted January 29, 2012 Report Share Posted January 29, 2012 I have an Add On for Firefox. It lets me right click the Tab that I'm in, then choose 'switch rendering engine'. It changes just that Tab to IE. You can go to 'Tools' in Firefox, choose 'Add-ons', then find the one for IE. It's called IE View. I've had to use this tool off and on. Most web sites are compatible with most of the Browsers. I find it really annoying that ATX would do this. Diane Quote Link to comment Share on other sites More sharing options...
Terry O Posted January 29, 2012 Report Share Posted January 29, 2012 Thank You Diane! I will give it a try. Quote Link to comment Share on other sites More sharing options...
Jack from Ohio Posted January 29, 2012 Report Share Posted January 29, 2012 It is a website code error. The admin of that site needs to be checking into the issue. The message says there is an error, but seeing what the error is has been blocked. I have an XP machine on my home network with IE8 that logs in just fine. My Win 7 machine with IE9 worked just fine until Friday. I am very meticulous about my computer and know that it is not an issue with my system. I have a son who is a software engineer for Teradata. Website programming is what he does. He looked at the error and immediately said, "The website Admin needs to fix his site." Someone changed something in the site programming on Friday, then went home for the weekend. You would think a website/company that supports tax preparation business would have people on staff for such things during the most crucial time of tax season. I'm just sayin..... Quote Link to comment Share on other sites More sharing options...
DougO Posted January 29, 2012 Report Share Posted January 29, 2012 Hey I am like JB - what is up with KC, I don't recall seeing any posts for quite some time ? Quote Link to comment Share on other sites More sharing options...
mcb39 Posted January 29, 2012 Report Share Posted January 29, 2012 Many of us are wondering the same thing. According to her profile, she has not been active here since June 10. I know that last year she was going through some health issues with her husband. She is, and will be, greatly missed by most of us here. Any insight as to whether or not she will be back would be welcomed. Quote Link to comment Share on other sites More sharing options...
Bart Posted January 30, 2012 Report Share Posted January 30, 2012 She posted on another site on Jan 24 Quote Link to comment Share on other sites More sharing options...
Gail in Virginia Posted January 30, 2012 Report Share Posted January 30, 2012 Hey I am like JB - what is up with KC, I don't recall seeing any posts for quite some time ? It's not just KC - I haven't seen taxBIlly for a while either. i miss both of them and hope they are all right, just too busy to "play" with us. Quote Link to comment Share on other sites More sharing options...
Chowdahead Posted January 30, 2012 Report Share Posted January 30, 2012 I am unable to get onto MyATX using my new machine running Windows 7 or an older XP machine. Both are using Internet Explorer. I guess I will need to go in and delete the cookies. BTW, I have never been able to access the site using Chrome. It says it is not designed for it, which I know is just CYA and laziness on the part of the web coders at ATX. 1 Quote Link to comment Share on other sites More sharing options...
MAMalody Posted January 30, 2012 Report Share Posted January 30, 2012 I just read a posting that indicated she is staying with here husband who is in declining health. We need to keep her is our prayers. Quote Link to comment Share on other sites More sharing options...
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