mcb39

I am not messing around anymore at this time. I did hear that they were trying to work out an easier solution. At present, you have to log back in if the program is idle for 30 minutes. Otherwise, once every twelve hours.

But, in order to get into most programs, you need the password first and then the authenticator second.

My Grandson, who works IT for a large Insurance Co; showed me his phone yesterday. He has pages of authenticator codes. It's a good thing he is young. I guess I should be able to handle two. He said that his scenario is what is ahead for all of us.

Ironic...I have a 2021 return lying on my desk to be prepared next.

The Happiest of Holidays to everyone. I feel as though you all are family and I look forward to spending some precious time with you. Always take the high road!

All columns roll over. I have rolled over my "test" return. Of course, you might be able to change something in preferences setup.

I could never do that. I ask too many questions. Also, I am with Lee. One monitor and paper copy. You know what they say about an old dog. I have no room on my desk for another monitor. I will jump ship before I even try to catch up to some of you.

Thank you for the files. I ran it past my IT person, but he will add the files because he likes Avast for the boot scan. Happy Christmas to all of you.

What do they know that we don't know? Gas prices are actually down around here.

Your mess isn't as bad or any worse than my mess and I only have one monitor.

Great reassurance here.! Thank you.

The first one I downloaded was Google. It worked, so I didn't try anything else. If it's good enough for Judy, it's good enough for me. We were even able to set up access to my computer by my assistant in the event of illness or absence. Always remember that the device is tied to the computer. She has a different access code for her computer. This is all laid out step by step in prior posts. Good Luck. I know how frazzled I was until I figured it out.

I keep a paper copy. Archaic; probably, but we find them very useful.

I test my double authentication from time to time and update the program. All of that is working well. However, I have found that Avast will not let me open the ATX program (programs) without shutting it off for a few minutes. This is even after my IT person has instructed Avast to recognize ATX as safe. Is there another name that we need to use such as Walter Kluwer, etc.? Any input is appreciated. I don't like shutting off the virus protection for any reason. Thanks in advance.

I totally get that. In my office, I am the only one who does the e-filing. That is why it is necessary for someone else to be able to access my computer and the ATX program. Last year I was in the hospital for seven days and had my phone with me. Since the phone is tied to the computer, nobody else would be able to have access. My assistant does prepare returns, but she saves her files to a jump drive. I then import the info into my computer; go over everything and file the return. This is probably not your normal situation; which is why I had to figure out a way for her to be able to access my program, should something happen to me.

Print the Organizer to PDF. Send it to the client. Have the client fill it out and PDF it back to you. I have only about three to five clients anymore that want an Organizer anyway. You might be wasting more time than you have if you plan to send an Organizer to every client.

The device is paired with the desktop. We tried it using her access to the computer that she uses and it didn't work. You have to open the Tax Program and prepare it from within the Program under Tools. I found it in the Knowledgebase Article Number: 000229080 "How do I creaate or add a new user when using ATX"

Nope!

Today, we worked this out. Because of my illness last year, we were worried that nobody would be able to get into my main computer. When the program is open, go to Tools; select Security Manager; Click new. Enter a user name different from yours. Enter a user password different from yours. Select the group to which the new user will be assigned, from the Available groups. Click Add--> to move the group to the Groups pane. Click OK. Close the Program. Have the new user come to your computer and open in the usual way. She signed in with her new User Name and New Password. This brought the scan box up. In the lower right corner she clicked the plus sign. She entered her user name. She scanned the program with HER phone; which brought up a second code to use with MY computer. Bingo! It opened. It gave her another code on her phone just as the similar process gave me a second code to open the Payroll Program. I recommend that everyone does this because if something happens and you or your phone are not available, nobody will be able to have access to your program and files.

No....I had the same issue. On the page of your phone for the authenticator app, there is a plus sign in the lower right corner. Press plus and it will allow you to scan the Payroll program and enter a second authenticator onto your phone the is designated Payroll 2024 on Desktop. It was really easy and simple, but more fussing around. Good luck.

In addition to the thumb drives the same as TAXMAN, I do complete system backups onto alternating external hard drives and keep them in the safe. Hopefully this will save me in case I ever need saving. Since IT is here often and checking everything over and updating, I feel fairly safe. Without him, I would be fried. Also, he eats whatever I happen to have available at any given time.

Tom, we got it figured out with Google auth. Works fine. Problem: We each have a copy of the program installed on two different computers. We are each admin on one computer. My authenticator code will not let me into her program, or her into mine. I intend to do a third as well. HELP!!!!

Are you saying that the Samsung Scanner app won't work, because it doesn't. I just want to close my eyes and cry. At my age, technology has suddenly left me sitting in the weeds.

This was not required last year in ATX. I, too, am struggling with this issue. I downloaded the program last week and have not been able to open it yet because I cannot figure it out either. I was just patiently waiting for the subject to come up on this board.

I cooked and fed all of my descendents. It was wonderful. Today, I am doing nothing. We have so much to be thankful for.